OpsGenie Alerts

[Chandra Mouli]

Hi All, 

I have created teams and services. 

Service1: JIRA India Team Service, Team1/Responders: - JIRA India Team

Service2: Infra India Team Service, Team2/Responders: - Infra India Team

OpsGenie Integrated with JSM Project. 

If any user select the services from request form. then alert is created in OpsGenie. (This is clear from my end). 

if user select the JIRA India Team Service then send the notification to JIRA India Team

if user select the Infra India Team Service then send the notification to Infra India Team

Now, If i create any ticket and select any service then send the notification to Infra India Team (I'm not expecting this). 

How to setup this, based on services send the alerts to respective responders. 

[Nayan Pandey]

Hello Chandra,

This is Nayan from Atlassian support and I am here to help! :)

Could you please help us confirm if you are using Jira for the ticket creation?

Regards,
Nayan