Community resources
Community resources
Community resources
Jira Service Management
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When we receive an email request, all people CCd on the email are automatically added as a participant in the ticket generated but I would like to know if there is a way that they are not automatical...
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Hello everyone, I have a question about how to try and best execute a suggestion that came to our team. We are wanting to get the location of an employee, it's an attribute field of the employ...
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I had defined some rules that changed the status from Pending Support to Pending Customer based on whether a customer commented or support. Even though we went live Dec2020, I cannot these rules any...
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We are looking for a method to allow our users to ask questions within a Slack channel and have them answered via AI. The Assist app appears to provide that ability via an AI agent connected to the a...
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Hi Team, I am trying to automate issues to a ticket from Jira to Jsm and cant find my JSM service project listed as one of the projects on Jira while trying to automate. Please help me out w...
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Hello, Atlassian Community. I hope everything is going well. I have a question regarding the Virtual Agent for JIRA. I'm working on it, and almost everything is done, but I was wondering if it is p...
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We are a creating a JSM portal form in the team. We are trying to populate values on the approver field and make it readonly through Scriptrunner behaviour. Code: approver.setReadOnly(true...
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Hello, Once I filter my list view the option of aggregation (Epic and under it its stories) disappear as pic attached. I will appreciate your prompt response
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Hi Everyone. I'm looking for an app that allows agents to be notified when someone that is pinged in a ticket is Out Of Office. Do any of you know of an app that has this feature? I've seen ones tha...
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How can I see the creation dates of automation rules in the general list of rules for a project or i
Всем привет, может кто подскажет где можно посмотреть даты создания автоматизаций не заходя в журнал выполнения чтобы посмотреть даты в общем списке правил.
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Hey, For many years, i used Jira as user, and now, in a new company, i have to manage the migration from old tools like Youtrack and FreshService to a new Jira WorkSpace. I did my own testi...
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Hello everyone :) I work for Checkmk and we are currently looking at updating the Checkmk integration with Opsgenie. The integration is of course being handled by the Opsgenie team, so I am wo...
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Hi Atlassian Community, We are facing issue with updating jira ticket, it is showing below error for multiple insight object field- Could not find Assets object/s (HC-1234) The con...
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I created automation rule into Jira SM for When: Issue created if match Priority then send web request into opsgenie for alert creation. But it is not working. I checked into audit log of JiraSM auto...
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- opsgenie
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We have a requirement to add a custom button besides Create button in all the screens/pages, what is the location to be used and how can be achieved?
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I recently go the the link below and would like to know how can I subscribe to the regular reports for Assets in Jira Service Management? Can someone send me instructions....Thank you ! &nbs...
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Hi members, As you all know, there are times when we need to update the values of a Custom Field in Jira. While some fields have a few values that can be updated manually, others have a multitude of...
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Hello Atlassian Community 👋 , When we launched our early access program for multiple help centers, our goal was to enable our Jira Service Management customers with the capabilities to de...
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How do I verify my ITSM moved to Jira Service Management or is running on that?
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Hello, We have dedicated project for one Client/User which raises a ticket when it's needed, but one day, out of a clear blue sky we started to receive massive number of duplicated message...
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I product reports based on number of calls outs etc in a week, this was done in the Analytics section of Ops Genie - where can i find this now in JSM since the migration? Thanks
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Hi how can I hide a specific SM from portal? Thanks Rom.
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Hi, I have a customer having two Jira instances, one for test and another used in production. They are having over >100 automation rules. These automation rules have changed over time, resulting...
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- cloud
- jira-cloud
- jira-service-management-cloud
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Hi once i click on collapse\expand in Jira list is does not work as expected. I do not have this arrow. how can I make it show as it shows in the black background pic I want...
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When an object is created in Assets, create a customer in JSM and add him to the object's attributes
In asset management, I have an object type "Customer's Contact" with an attribute called "mail." I've attempted to create an automation rule that retrieves this mail, creates a customer in my JSM Por...
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| Subject | Author | Posted |
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| 20m ago | ||
| May 29, 2025 11:41 AM PDT | ||
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| February 19, 2025 5:35 PM PST |