Jira Service Management

hello, where can i get this information to edit this? not sure if it is in the workflow... i didn't find it... Would be great, if somebody could point me to the way find answers like that mysel...

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• cloud
• jira-service-management
• jira-service-management-cloud

¡Hola! He configurado tres SLA en mi proyecto, pero el de "Tiempo hasta primera respuesta" está generando errores. Hay algunas tareas que, por mucho que respondas con un comentario a cliente, el SLA...

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• cloud
• jira-service-management
• jira-service-management-cloud
• sla
• time-to-sla

Hello Community! Could you please help me out for my query, We have to configure On-premise AD with Jira Asset management in order to import assets. could you suggest any documentation and Appropr...

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• cloud
• jira-service-management
• jira-service-management-cloud

    Hi All, Trying to implement Jira Rest API client using sprinBoot 3.x and Java 17 version. Getting the below error while implementing , came to know that JiraRestClient ( Asynchronou...

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• jira-service-desk-cloud
• jira-service-management-cloud

  why JSM customer doesnt received JSM portal email invitation?

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• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Hi Team, Scenario : When issue is created using Email channel Can automated mails be sent to copied mail ids while creating incident, when those incidents are created by support team using mailbox....

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• cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone. Is there a way to automatically increase the priority of alerts? I would like to increase the alerts priorities if they are not acknowledged or are still open after X minutes. T...

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• opsgenie

Hi, I want to execute an automation action based on a custom field value change. What I have set up now: Trigger: When: Value changes for "Field A" IF {{issue.Field A.fieldChange.fromString}} e...

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• automation
• cloud
• jira-cloud
• jira-service-management
• jira-service-management-cloud

Hello community! Please kindly consult me on my issue with integration of JSM and Jira Server. What we have as precondition: JSM cloud Jira Server v8.13.2 (available via Azure proxy with SOO due...

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• application-link
• cloud
• integration
• jira-server
• jira-service-management
• +1 more tag...

Hi,    Can you please point me in the direction of a training video covering the process of building a workflow for Jira service desk?   Thanks, Julia 

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• cloud
• jira-service-management
• jira-service-management-cloud
• workflow

Hi, I have been asked to configure a Kanban board for my company. Am confused should I create a team managed project or a company managed?  Any advice on this would be helpful.

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• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello, Some users in our organization have a separate Jira license other than JSM. These users are JSM agents.  For users with a Jira Service Management license,  1. Do you still nee...

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• cloud
• jira-service-management
• jira-service-management-cloud

Good afternoon All!   A user from the company that is starting to work with Jira Service Management have this problem.  The jira Admin created a field named "Product", this field is a si...

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• cloud
• custom-field
• jira-service-management
• jira-service-management-cloud
• validator

Hi - I've read several previous answers, and I've tried all sorts of things, but I can't get the automation to add watchers.  What am I missing? Greatly appreciate your guidance.   

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• cloud
• jira-service-management
• jira-service-management-cloud

I work for an academic institution.  We want to expand our current Jira service management and confluence implementations, but Atlassian will not work within our procurement process (Our curren...

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• cloud
• jira-service-management
• jira-service-management-cloud

We have a IT Support system with multiple agents and I'm looking for a tool where a team lead can decide who is gonna be active for a specific time block and for the agent to be able to pause themsel...

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• cloud
• jira-service-management
• jira-service-management-cloud

  Associate an organization detail field to the service desk form

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• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

When she is looking at one of the request create forms in Chrome, her cursor turns into a finger, like for a radio button interaction, but she can't interact with any of the fields on the form. ...

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• cloud
• jira-service-management
• jira-service-management-cloud

  How to link an organization detail field in the portal form

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• jira-service-management
• jira-service-management-unknown-hosting-type
• unknown-hosting-type

Hello Everyone! I'm working on modifying our Jira Service Management project and I've hit a bit of a snag. I want to make sure that reporters (our customers) can reply to comments on their tickets d...

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• cloud
• jira-service-management
• jira-service-management-cloud

Hi, A simplification of my use case would be as follows -  As a portal user, I want to be able to create multiple entries of an object composed by 3 elements/fields (two dropdowns and one sing...

• Question
• cloud
• forms
• jira-service-management
• jira-service-management-cloud

I have a request from the agents using JSM, they would like to be able to track when they have a customer call scheduled in the agent view. Is it possible to utilize the calendar function with only o...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi team, I have searched the topic from the community. Here are 3 Chinese v-card numbers as follows +86 (10) 8639 1403 +86 (10) 5225 3349 +86 (10) 5225 3354   I just want to confirm 2 qu...

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• cloud
• opsgenie
• opsgenie-cloud

Hello all! I'm coming back to Jira after using it for a while a couple of years back. I noticed Canned Responses have been added as a built in function, however there doesn't seem to be any way to us...

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• cloud
• jira-service-management
• jira-service-management-cloud

Hi All I created an automation to close Master tickets that has a linked issue status = close or completed. I also have an automation that will comment out if the Linked issue is still in Open, Pen...

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• cloud
• jira-service-management
• jira-service-management-cloud