Community resources
Community resources
Community resources
Jira Service Management
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Can anybody share how they've succesfully customized the service desk portal one project without breaking things for other projects? The customization options are EXTREMELY limited compared to Datace...
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I am trying to get (back) in to our Jira SM site. When I try to login I am told that the admin has denied my access. As admin i do not remember denying myself. Can anyone help me? Stefan
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Hello Atlassian Community, hope everyone is doing great. I want to start working with the Jira Virtual Agent to automatically create tickets when customers ask questions in a Slack Channel. This is ...
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Hello! Is it possible to change the default status of issue, which stands during the merge of pull request ?
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hello good, I am trying to perform the DNS verification for my domain and I have managed to validate all the necessary DNS records for my domain except the DNS TXT verification failure atlassian-sen...
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Olá, eu quero criar uma automação com uma condição de preenchimento. Eu tenho um campo de menu suspenso dependente e quando ele for igual a x, quero que ele faça uma ação especifica. Ocorre, que não...
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We have Jira cloud. We use Jira Service Management templates to allow users without access to our Jira instance to create stories for our team. Will those users who are NOT Jira users be able to see ...
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Hi, As a mistake, I have changed my gmail accounts e-mail address. Then, Jira changed my contact e-mail address and said signup e-mail fired. However, there has been no mail in old or new e-...
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Hi. Will be good future in jira - bulk changes for linked issues. How I can make bulk changes for linked issues?
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To add context. We have the main Helpdesk and sometimes need to escalate the issue we have to a separate board. We do this through a manual triggered automation and it creates a linked issue to that ...
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hey zusammen, ich möchte einem Kan-Ban Board, Workflows zuweisen bzw. ändern. Wie kriege ich das hin, habe noch keine Lösung dafür. Mit freundlichen Grüßen Ekrem
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Hey Guys, I am new for when it comes to automate webhooks and wanted to gather some help. I have 2 service desk project where I want to open a ticket from one to another for example from project A ...
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In January, we had the privilege of co-hosting an insightful webinar with Atlassian and ACE Solent, focused on optimizing IT Service Management (ITSM) efficiency through integration, particularly wit...
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Im attempting to do an auto assing in JSM bases on hours of the day the hours are: 9am-12pm 12pm-6pm 6m-8pm I want to be able to have different users assigned in each block. Is there a way...
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Actually we were trying to implement our Jira Notification mail and it is giving some notification in Plain way. Can we customize the mail content as per project ? We wanted to add some input...
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The lookup objects automation action does not show all schema, only 25 schema's are displayed. Is there a way to find out what causes this? Kind regards, Nico
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Hi, Since I have no knowledge base linked to my project and I just want customers to have access to their tickets I would like to disable entirely the search bar. I found info (see screen) that one ...
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Dear Community, I am looking for a way to update the field “request type” in a mass processing. Unfortunately, the mass processing or the filter does not offer the possibility that I only output suc...
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I have my projects included under JIRA3 and if I need to move that to JIRA2 what has to be done.
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On one of create screens we have a mandatory field called 'Project Manager' which is a user picker field. We have found however, that people are later deleting their name out of this field, leaving ...
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I used to work at a company that had a field where developers could enter what they did to fix the issue. This was a different field than the "Comments" field. At the company that I'm currently at, I...
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Hello, How to comment on the master ticket and send the comment to all child tickets. I tried the automation ( see Screenshot), but it also sent the intern's comments to the customer, and we didn't...
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Hello, I need to delete some organizations from the list of organizations of a particular project If possible I will user api rest, but with the code I read from https:///developer.atlassian.com/...
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هل يمكنني مناقشة مشاريع تجارية واجتماعية هناوبلغتي الام..العربية
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- jira-service-management
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So I've been trying to tinker with running scripts through JEC, but I can't find anything at all about how to use JIRA data as a parameter for my scripts. Yes, I can send the data to JEC a...
Atlassian Community Events
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