Community resources
Community resources
Community resources
Jira Service Management
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I try to update the issue description field using this EXAMPLE that is in official Atlassian documentation but it gives me error that "update" cannot be used for description. I try different...
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I have a workflow on my project that requires each task to move to the "Ready for Review" column before going into the "Approved" column, and then to the "Published Column" and I want to remove this....
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I want to synchronize specific fields between the main requests and the cloned requests. So, after cloning, if there is a change in the fields, they should be updated accordingly in the cloned reques...
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I have an Assets object custom field that contains one or more objects. Now I want to configure another Assets object custom field, where a single object (of the same type) can be selected, to only a...
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Through an administrator account i have made my account an adnmin but i still cant change the status of incoming tickets. i have searched everywhere. I have checked the project settings as wel...
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I want to increment a custom field when an issue is created, but I don't want it to increment if the issue is created by cloning; it should remain the same as the main issue. I've attempted to creat...
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I've set up a new filter within my project and have added a pie chart gadget to my dashboard to display the results of this filter, and the chart is displaying incorrect statistics. The filter is re...
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how to activate a user in jira
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I use a 8.0 MySQL databases with data. I would like to recover data into ASSETS because I would like to create links between some data and have a graphical schema. I saw that we can use External Sou...
1,570 views 4 0 Deleted user June 4, 2024 -
Hello All, I tried to make an automation doing follow-up with the customer. Example, if the status changed to Waiting Customer and no update for 24 hours an email will be sent to her. It is working...
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Hello, I have setup an automation rule which looks up some objects and then updates 2 text fields with attributes from that object (always finds 1 object). Now I want to improve the rule so...
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My aim is to integrate our Salesforce.com platform with our Jira Service Management platform. For this, I'm first using Postman to test my API call-outs, but I'm currently stucked on this problem: I...
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Hi all, My current setup is to route to 3 approvers at 1 time, is there a way to let other 2 knows through email that the first has approve ? So that the other 2 approver will know what is happenin...
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Dear Atlassian Community We started several JSM Projects with the customer permissions set to Customers who have an account on this Jira site. Then our Help Center became cluttered and we...
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I have a customer named Ajita for `collections@engati.com` email. Now this is showing up to the customer too when they view it in my Jira portal for the customers. They have asked us to rena...
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We want to be able to set up SSO access for multiple users from multiple companies each to have access to their own service desks within Jira portal. We're reading this and associated pages:&n...
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Hi all, I am stuck at the moment with something that I can't figure out is even possible or not. I have a form built that takes the details entered, creates an issue, runs an automation to update...
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Hi All, Scenario is that John will get assigned the ticket when created. If he does not start the ticket within 4 hours I want the ticket to automatically route to Jenny for 4 hours and so on. ...
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Does anybody have any news or information on the status of the Jira system issues right now? Any ETA or communication from Jira? I can't even submit a ticket to Jira.
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I can't open any issues in Jira Cloud. I get: "We couldn't connect to that issue" Anyone else experiencing this issue? When I try to report it to support the support page reads: Support Service...
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Jira is not working properly. When I try and open all my ticket. its shows "We couldn't connect to that issue Make sure that this issue actually exists in that project. If it does, try again in a few...
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Hi All, I cannot view any ticket details in Jira. I can see the jira board though. Anyone else having the same issue?
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Out of the blue, JSM wont load tickets in the queue, says " An error occurred An error occurred while loading this page or if I open a ticket from email, it says the issue doesn't exist. Whats the...
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All users are getting this error when trying to view issues in any project. We can see the names of tickets in queues and boards, but get this error when clicking the link. I've also tried to submit ...
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