Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone, In one of my JSM projects, the subject of our email is defined as follows: ${issue.key} ${issue.summary} Our partners have their own ticket systems, which automatically add ...
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I have slack integrations with my opsgenie. The state of my alert may change, Eg. If I have an alert on temperature, I'd like to display updates to the alert in my slack channel without generating ne...
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Error when check plugin jira misc custom fields in jira like this "An assortment of Custom Fields for Atlassian Jira". My Jira service using 5.12 My plugin Jira misc custom field usin...
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Any ideas on how to stop this from happening? Happening with one Customer (one person) I've had several problems with the one customer replying to notes on tickets Last ticket. 1 - ...
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Hello Community! I have a situation that has left me a little confused. My environment has a policy configured for my domain and therefore uses SAML, but for clients who only access the porta...
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As Jira forms are submitted, I want a copy of the form data sent to Google Sheets. That's it. Tried the Jira Cloud for Sheets addon in Google Sheets, but I can't for the life of me figure out h...
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I have 2 iPhones, an old XS and a new 15 Pro. I installed Opsgenie iOS app in my new device but I am not able to receive push notification alerts in this device because the device is not lis...
- Question
- app
- cloud
- ios
- notification
- opsgenie
- +1 more tag...
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Alert policy works only at the creation. How can I add predefined tag through action? The statuspage integration is very bad. We need to add tag to update incident/component. No button!...
- Question
- action
- cloud
- opsgenie
- opsgenie-cloud
- policy
- +1 more tag...
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The Feedback Widget background color seems to have changed from white to transparent. How can I change it back to white?
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I have employee data being pulled from Microsoft Entra to Jira Service Management. I am designing an "Employee Data Change" form for my HR team. What I would like to do is have the HR team sel...
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Hello, Do we need a licence for Jira (Core) and Jira Service Management (JSM) to be able to develop an ITSM within JSM?
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I have created a number of daily and manual reports for Project A relating to issues. They leverage Jira API with JQL queries. After the migration, they no longer work (after updating the URL...
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In this page: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sms-and-voice-notifications/#Contact-information In the "Voice - All countries", we have a list of phone numb...
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Hello, I am trying to utilize a cascading selection field within my Request Forms. I am able to see this in the request, but not in the form. Is this still something that isn't applicable? Do ...
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I created the components within the project, however it is not available for use in any of the issues whether as a visible or hidden field, I do not know what can happen. Thanks
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Around Nov. 2023 we implemented SSO for our Jira Environment. We used MSFT Entra-ID to do this. At first everything ran fine. Around April of this year we noticed that if a user was not already logge...
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I have a Service project where a ticket gets created when a customer calls in with issues. Based on the type of request a duplicate issue is created in another Service project. Account code from the ...
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Heres the context: Essentially I am trying to copy down the Request participants field to a single user select custom field within the same ticket. When the rule is run, it comes ba...
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...bit of what we did and what configuration items we utilised. I find that assignments Beyond IT are always very rewarding and a true testament that the building blocks in the Atlassian platform are f...
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In Jira cloud when i click the History tab under and issue there are no timestamps shown. I have admin, developer and user permissions for the project. What am I missing?
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Hello friends, I want to manage SSL Certificates in Jira Assets. I want to configure reports to see SSL Certificates which are already expired and expiring soon. I don't want to create a Asset cust...
- Question
- asset
- asset-management
- assets
- cloud
- insight
- +4 more tags...
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Hi Community, I have done a JSM-Cloud to Opsgenie integration. And for all alerts created by a third-party integration I create an issue in JSM-Cloud. So, I have set-up an issue creation rule for ...
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Hello Everyone. I would like to ask what are the best practices for JSM because at the moment a project I am working on we set: the project channel to be open; Customers can search for ot...
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Do you need a confluence license to use JSM?
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Hi, I am reasonably new to Jira and been assigned Org admin permissions to be able to to freely roam around. A customer is asking for a functionality to export their tickets in an Excel sheet for t...
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