Community resources
Community resources
Community resources
Jira Service Management
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First let me try to explain the concept: In a specific status on workflow, 5 sub-task will be created on my task. e.g.: Workflow status: Load In Progress. Then create 5 subtasks with the same is...
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Situation: We are an organization that utilizes external business relationships that require access to Jira to provide customer support and execute business. Backgound: I have multi...
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We have our Jira service desk set up to create a ticket every time an email is sent. It works for all emails on individuals but does not create a ticket for mailbox emails that come from a group. Are...
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...ist of issues. Select an issue to view or edit it. -This is NOT true. There literally is NO “issues” button on a JSM project sidebar. Enable the project issue navigator The project issue n...
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To update more fields on an issue or ticket in a JIRA project using information from the description inside of an email. I'm just trying to autofill more fields, like the Part Number...
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...ventDispatchOption.ISSUE_UPDATED, true) UPD. The problem is that when I set the field value manually and then retrieve the field value by scriptrunner, I get the value 'es/8513f0d8-16c3-4a36-a41e-73ad733334b2'. But if I...
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The client has the role Service Desk Customer He can access the form on the portal but the field "Manager" (user list) is empty . image1 The client is also part of the group "Browse user...
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What is the purpose of this feature in opsgenie, as I don't see it mentioned in this article https://support.atlassian.com/opsgenie/docs/manage-on-call-schedules-and-rotations/ &nbs...
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- cloud
- opsgenie
- opsgenie-cloud
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I have used the software with another company and am now setting it up at my new job. I used to be able to delete or cancel customer requests but it does not give me that option now..............
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Hey y'all! I'm at a loss here. I'm fairly certain that this is user error, but the user is insisting she has done everything correctly. We have JSM Data Center 5.12.10 and customer access to the po...
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Is there any possibilities for changing these content from JSM ?
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I need to show and make required specific fields if Select List (Single choise) equals to "Yes" in Jira Cloud on Portal Request Type. In Data Center I can do this with Behaviours script, but how c...
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Hi All, i have 2 custom fields in my portal form jira cloud Field1 - 1,2,3 values Field2 - 4,5,6,7 values when customer selects option 1 in Field1 then customer should only see 4,5 as options in ...
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As there is a new feature - multiple helpcenters for JSM, I would like to know if there is any limitation regarding the number of helpcenters? Is it somehow limited for Premium/Enterprise plan?
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Hello Jira Support Team, I am experiencing a peculiar issue within my organization regarding project access permissions. Recently, my access to several projects was revoked, but I found no ...
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Trần khánh duy
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Hi, i have, a problem with copy multiple value from organization field to new custom label field. I can copy only one value, but if more than one appears, the automation does not want to work.&n...
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Hi Altruists, One of our employees recently informed us that he is getting any notification in Gmail from Jira. I have checked his notification settings of Projects and Issues. It seems perfect...
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HI Experts, Iam using Jira datacentre version 9.7.1 (Container version) and Iam planning to upgrade to latest version 9.17.0 and when i checked the compatibility with my addons I found that &nb...
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Hello everyone, I would like to have an automation that creates and attaches the checklist from Jira on-the-fly when a ticket is created. Is that possible? Thank you and best regards, Laura
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Hi all, I have a JQL: assignee IN () AND type NOT IN () AND status NOT IN (Closed, Resolved, Done) AND updated &...
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In Jira Service Management, I want to configure outgoing mail. In the Jira settings, the outgoing mail option only shows enable or disable, with no option available to configure the email acc...
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Hi Team, Can someone help me to resolve below issue? Customer is unable to see "Priority", "Description" in the Customer Service Portal column section where all the created requests show up. Below...
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Is there a way to display the Help Centres on your portal page? This would be a great easy addition to have.
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i can't add an approval step to a workflow with my test workflow. there don't have any bottom can include. but Jira Service Management default workflow have.
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| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 10:24 AM PDT |