Community resources
Community resources
Community resources
Jira Service Management
-
As Jira forms are submitted, I want a copy of the form data sent to Google Sheets. That's it. Tried the Jira Cloud for Sheets addon in Google Sheets, but I can't for the life of me figure out h...
-
I have 2 iPhones, an old XS and a new 15 Pro. I installed Opsgenie iOS app in my new device but I am not able to receive push notification alerts in this device because the device is not lis...
- Question
- app
- cloud
- ios
- notification
- opsgenie
- +1 more tag...
-
Alert policy works only at the creation. How can I add predefined tag through action? The statuspage integration is very bad. We need to add tag to update incident/component. No button!...
- Question
- action
- cloud
- opsgenie
- opsgenie-cloud
- policy
- +1 more tag...
-
The Feedback Widget background color seems to have changed from white to transparent. How can I change it back to white?
-
I have employee data being pulled from Microsoft Entra to Jira Service Management. I am designing an "Employee Data Change" form for my HR team. What I would like to do is have the HR team sel...
-
Hello, Do we need a licence for Jira (Core) and Jira Service Management (JSM) to be able to develop an ITSM within JSM?
-
I have created a number of daily and manual reports for Project A relating to issues. They leverage Jira API with JQL queries. After the migration, they no longer work (after updating the URL...
-
In this page: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sms-and-voice-notifications/#Contact-information In the "Voice - All countries", we have a list of phone numb...
-
Hello, I am trying to utilize a cascading selection field within my Request Forms. I am able to see this in the request, but not in the form. Is this still something that isn't applicable? Do ...
-
I created the components within the project, however it is not available for use in any of the issues whether as a visible or hidden field, I do not know what can happen. Thanks
-
Around Nov. 2023 we implemented SSO for our Jira Environment. We used MSFT Entra-ID to do this. At first everything ran fine. Around April of this year we noticed that if a user was not already logge...
-
I have a Service project where a ticket gets created when a customer calls in with issues. Based on the type of request a duplicate issue is created in another Service project. Account code from the ...
-
Heres the context: Essentially I am trying to copy down the Request participants field to a single user select custom field within the same ticket. When the rule is run, it comes ba...
-
...bit of what we did and what configuration items we utilised. I find that assignments Beyond IT are always very rewarding and a true testament that the building blocks in the Atlassian platform are f...
-
In Jira cloud when i click the History tab under and issue there are no timestamps shown. I have admin, developer and user permissions for the project. What am I missing?
-
Hello friends, I want to manage SSL Certificates in Jira Assets. I want to configure reports to see SSL Certificates which are already expired and expiring soon. I don't want to create a Asset cust...
- Question
- asset
- asset-management
- assets
- cloud
- insight
- +4 more tags...
-
Hi Community, I have done a JSM-Cloud to Opsgenie integration. And for all alerts created by a third-party integration I create an issue in JSM-Cloud. So, I have set-up an issue creation rule for ...
-
Hello Everyone. I would like to ask what are the best practices for JSM because at the moment a project I am working on we set: the project channel to be open; Customers can search for ot...
-
Do you need a confluence license to use JSM?
-
Hi, I am reasonably new to Jira and been assigned Org admin permissions to be able to to freely roam around. A customer is asking for a functionality to export their tickets in an Excel sheet for t...
-
JIRA Mail Handler publishes a comment to JIRA from email with technical information and the previous
JIRA Mail Handler publishes a comment to JIRA from email with technical information and the previous response. How to comment only Response?
-
Regarding Opsgenie Incoming Call Routing, I have a request to create a call submenu, like press 1 for sales and after pressing 1, have some more options like press 1 for internal sales and 2 ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
how to configure to accept all incoming email on created atlassian Email? I need to accept the Auto-Reply mail so it can proceed to creation of request. example email asdf@sample.atlassian.net ...
-
I have some failed requests in emailed request projects, but not sure why it is getting failed. Error states, user doesn'y having permission to the project. But user is in Jira with agent a...
-
Hi Everyone My question is, when the status of a different issue type within the same project is set to success/sold, a new issue of a different issue type is created in the same project. Th...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 16 | |
| 11 | |
| 7 | |
| 7 | |
| 6 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT | ||
| May 15, 2025 6:29 AM PDT |