Community resources
Community resources
Community resources
Jira Service Management
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What are the plans to release a chat feature embedded into jsm
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I am trying to add 2 smart values and then divide it by 2 to set a 3rd field value. I am using the following to try and just add the 2 numbers but it isn't working: {{#=}}{{issue.Person ...
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Hi there, I've been setting up our company's Service Portal, requests, etc. Initially, we thought we'd want to make it mandatory for our customers to sign-in to use the Portal (this has benefits suc...
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DATA CENTER - JSM 5.13 and Scriptrunner Customer's Organization and Assets object attribute Company Name are exactly the same. I have a custom asset object field set up, selects by attribute Compan...
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I've already tried modifying the query to fetch the data using SQLite with something like this: printf('%02d:%02d:%02d', AVG(time_in_status) / 3600, (AVG(time_in_status) % 3600) / 60, AVG(time_in_st...
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I know how to list the assets assigned to the reporter as a drop down where the user can select one or many assets to attach to a ticket. However, I'm looking to see a list of all the assets as...
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Hello, it appears that every time I make a change to a Form, it gets automatically deleted from the requests type(s) it's embedded in. This is really annoying and doesn't make sense, becau...
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Having trouble creating a component in Jira.
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Good morning I have a question about automations. I've created an automation to open a new ticket in another project when the status changes. As for that, everything is ok. The issue occurs ...
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I have created a custom field "Created By" in JIRA Service Management. Now I want this field to appear in Customer portal so that Customer can see that who created a particular ticket
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I need to customise ticket in agent slack channel. I want the tickets to show a field but I can't figure out how. Either under or over Request type or next to reporter or next to Assignee.
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Hi everyone, We have a requirement to take two fields' values (Urgency and Impact), both of which have levels 1-4 that can be selected, and calculate the average of those two into a third field (Pri...
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Hi guys, if you open the Organization list field (in the normal jira issue view, not in die portal view), you do not see a selectable entry or “No matches” is even displayed. Only when you start to ...
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Hi Dear Community, I write today because i need your help, I try to update an Asset Attribut with a post function(Asset) with multi value. When i have only one value that works, but ...
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Hi Team, We would like to set up an automatic response from JIRA to close the incident in Opsgenie whenever the corresponding JIRA ticket is closed. Currently, when a JIRA ticket is closed, the inc...
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Hi. We have previously been using Service Management from Jira, but shiftet to another solution. That turned out to be a bad move. Now I'm trying to get back into a trial with our old domain, but t...
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Hello, Community! Cloud CI and I am venturing more into Data Center and running into a blocker with creating and linking an issue using webhook. Following the documentation on REST and have r...
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I have users with the same email that are Atlassian managed user and have also in the past registered an account through the portal customer. How does one delete the portal users so only the Atlassia...
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Hello! Question for the group. I have set up a "Raise a Request" as a part of a Jira service project, and am trying to get an automation that clones the request, and sends it as a task to my b...
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Hi I need to clear the calculated value of a SLA when an event occurs (i.e. when a ticket is commented). I mean clear NOT restart from where it was paused. I tried this in groovy: issue.setFi...
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Notifications in our instance that are sent from the system account email address jira@domain.memins.net but the Message Sender name is giving attribution to a specific employee. Who has been deactiv...
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We are having a problem after migrating JSM project from Server to the Cloud. The problem is when you try to add a "Request participant". The user/email you want to add is in the list, and you can se...
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I could really use your help as this is driving me crazy. I have 2 JSM projects currently. Two of them are set up with channel access where anyone can submit requests. The 3rd one i...
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As above, when a customer emails into the helpdesk for the first time, we would like an invite to the portal be sent out automatically. When a new user emails in I can see the status s...
324 views 1 1 Deleted user August 29, 2024 -
I currently lead de Service Desk in my company. I am site-admin but I can't edit worflows or variables in Jira Service Managment. I tried with one of the Jira-Admin, but when he tried the message he ...
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| Subject | Author | Posted |
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| 12 hours ago | ||
| February 18, 2025 9:03 AM PST | ||
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