Community resources
Community resources
Community resources
Jira Service Management
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Hello Everyone. I would like to ask what are the best practices for JSM because at the moment a project I am working on we set: the project channel to be open; Customers can search for ot...
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Do you need a confluence license to use JSM?
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Hi, I am reasonably new to Jira and been assigned Org admin permissions to be able to to freely roam around. A customer is asking for a functionality to export their tickets in an Excel sheet for t...
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JIRA Mail Handler publishes a comment to JIRA from email with technical information and the previous
JIRA Mail Handler publishes a comment to JIRA from email with technical information and the previous response. How to comment only Response?
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Regarding Opsgenie Incoming Call Routing, I have a request to create a call submenu, like press 1 for sales and after pressing 1, have some more options like press 1 for internal sales and 2 ...
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- cloud
- opsgenie
- opsgenie-cloud
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how to configure to accept all incoming email on created atlassian Email? I need to accept the Auto-Reply mail so it can proceed to creation of request. example email asdf@sample.atlassian.net ...
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I have some failed requests in emailed request projects, but not sure why it is getting failed. Error states, user doesn'y having permission to the project. But user is in Jira with agent a...
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Hi Everyone My question is, when the status of a different issue type within the same project is set to success/sold, a new issue of a different issue type is created in the same project. Th...
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We’re pleased to announce that JSM Chat data is now data residency compliant. When you opt to storing your site’s data within a specific geo - JSM chat data is now included and data residency complia...
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I want to edit custom field by automation when issue created. My project is a team-managed project, added 2 request type. Their have same name custom field, 'custom_field_1'. ...
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Hi , We have set up the new JSM Opsgenie Merge / Embedded version ( i.e /operations) We have to integrate the Opsgenie schedule and users with a 3rd party app. We are giving the API key bu...
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Hi, I'm a site admin as well as JSM admin, and I'm managing the agents in projects. I find the structure overly complicated without much visibility of who has access to what.. As the title says, I'd...
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Hi, How can i prepare a groovy script (as a post function) to read an LOV value from a custom field defined under an issue create screen and basis the LOV value selected, it updates the another user...
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Hello! I'm trying to convert a Business (task oriented Kanban) to ITSM project. I've googled a bit and I've read that you can easily do this from the project settings, however I cannot seem to find h...
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I have some workflows I formerly assigned to certain issue types. After converting the respective issues to other issue types, I deleted the issue types as I don't need them anymore. Jira didn't comp...
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I do have Multiline textfield which contains JSON Data, I would like to get the data of a particular array which names as X. For Example DataField(Multiline Text Field): { &nbs...
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I am trying to have some type of report that shows me all the time I entered on a specific day/Issue type.
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I am unable to click on "Use Template" button (as it is greyed out) for IT service management template. How do I get access to this module/template
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Hello, I have problems creating the issue types on my project. I have the role of administrator of the project and organization, but when I access to the "Project settings" and go to the "Issue types...
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Is Asset application only available to Premium users of Jira Service Management?
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One of our Opsgenie users has an Pixel 8 Pro running Android 14 and is seeing this message after downloading the Opsgenie App and logging in. The full message is: "Your device is not regis...
- Question
- opsgenie
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Using automation, I am trying to update a custom field (Departments) in my JSM ticket with the information in Assets (People object, Department attribute). My end goal is to have the de...
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Hola, necesito ayuda para crear una metrica que me permita visualizar si cumplo o no con el SLA de resolución y primera respuesta
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Is there a way to prevent a user from acking all?
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Hi, Is there somewhere to get a demo of this feature if I am not able to join the early access program due to membership level?
Related collections
Atlassian Community Events
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT |