Using a Company Email Address to Open Jira Tickets

[Tricia Woodgett]

I would like to allow Customers to open Jira Service Management tickets using an email that I created with my company extension. This feature is not working in the SM project that I created.

[Joseph Chung Yin]

@Tricia Woodgett 

What is your setup in your project - Go to Project settings >> Email Requests  where you can setup Email setup.  However, you will need also setup additional configuration as the Jira admins.

Take a look at this reference link - https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Here is a short video by Atlassian that may also assist you - https://www.youtube.com/watch?v=PIuvrYFT7q4&t=41s

Hope this helps.

Best, Joseph Chung Yin