What happens if the whole organisation is added as request participant

[Claudia Huber]

When a customer creates a ticket in our JSM the whole Customer Organisation is added as request participant. 

What effects does this have and what attitude triggers this behavior?

[Lucas Modzelewski _Lumo_]

When you add an organization to a project, its members can raise requests in the project and share them with the organization. They're also notified about the organization's requests and can view and search them on the requests list in the help center. This also means that the request will be shared with all the organizations members when the organization is added to the request.

With organizations in Jira Service Management, you can save time by not having to add the same customers to multiple service projects.

 Source: https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/