Non agent jira user added as a viewer in the team - managed project

[Vera Valshonok]

Hi, community!

 Please advice, If our internal jira user has only customer role and I will add him as a viewer into a team manager project, will he be able to see and comment tickets or he should have agent role for this in the user management?

I just want to give him rights to view tickets, not more.

[Sebastian Krzewiński]

Hi @Vera Valshonok 

You can add internal user as a collaborator. Please check this answer - https://community.atlassian.com/t5/Jira-Service-Management/How-do-I-add-user-as-Collaborator-on-Jira-Service-Management/qaq-p/2138746

Note - add internal user as a collaborator will give user to add internal comments only. User won't be able to change status or add external comment.

Regards,

Seba