Resend Invitation Not Working

[Richard N_]

I have doubt that the "Resend Invitation" (regarding a customer inside of an organization) is working. 

Let me tell you my scenario. 

A customer had said they never received the invitation email.  Over the course of a month or two I had used that resend button about four times for this individual.  I told them to check their spam folder, but also I created a gmail account to test the resend function in a test organization.

That gmail account received the initial invitation when I added to the test organization.  I waited an hour and then hit the resend button.  It never received the resent invitation after waiting a couple days for maybe a delayed delivery.  I deleted the account in user management and then added it back to the project and it received that invitation immediately.

So now I have doubt that any of the accounts that I have been resending the invitation has actually received them.  Has anyone else experienced this?  Am I not understanding something here?

[Alex Bandiera]

yes, but the button exist so i am expected that work...

But ok, can someone fix it?

[Richard N_]

There are 3 different buttons to resend the invitation.  One of the buttons is bugged.  The case I linked above is for this bugged button that is found when inside an organization.

[Alex Bandiera]

Also i in my project have the same issue, i think that is a bug?

PLS @Samuel Gatica _ServiceRocket_ help us. With free version of my test portal i am not able.

[Richard N_]

The Resend Invitation button found inside an organization is bugged.

See JSDCLOUD-14570

[Samuel Gatica _ServiceRocket_]

Hi @Richard N_ 

Could you please open a ticket with Atlassian Support? They can help check the mail service records to see if the email in question was sent out from their mail service. Occasionally, returned error messages can result in being added to an email suppression list. 

Best regards

Sam