Community resources
Community resources
Community resources
Jira Service Management
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I'd like our customers ( a couple of them ) to access Confluence in JSM, is there such possibility or only internal jira users can access confluence?
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Hello, the use case is: Employees announce business trip to another city or country by car or plane or bus… A manager approves or decline it After approval, business support team books flig...
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Hey community, in our use-case, we need our ticket agents to enter a comment, everytime the issue gets assigned to another assignee. Therefore we have removed this particular permission in the proje...
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Hi All, I have created an Event in Jira and in a Post function in a workflow I replaced the Generic Event with this new Automation Event. BUT.. I can't find a way to start and automation with this ...
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Welcome to the first Product Spotlight for JSM June! Starting something new isn’t always easy, but new Jira Service Management users are fortunate to have the incredible Atlassian Community to lean o...
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Hello, I have a problem with notification translation with Jira Service Management. My project default language is French, models are translated in French too, but my clients receive different lang...
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In the event a customer explicitly selects 'Do not share' within the request, the Organizations field is blank for the agents view. When our agents open the request, they are attempting to figure ou...
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Hi all. I have a workflow transition that transitions to itself. There is a screen where an agent can enter in some details and then it creates an object in Assets. I want to control how many...
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Hi there, I can't find the option to remove the demo accounts in my JSM project on this URL, for example, https://<MYSITE>.atlassian.net/jira/servicedesk/projects/<MYJSMPROJECT>/c...
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is it possible to link a PIR primary incident out of a different ITSM project ?
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Dear Team, Due to no availability of Change calendar in Datacenter version, I would like to know if there any smart check possibilty where a change owner cannot assign same date\time if that is alre...
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I am on an internal IT team. My team has been using the virtual agent for several months now. Sometimes it's great but other times it gives very wrong answers and frustrates users even more. Eve...
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I need to remove the Jira license from users who have not logged in for more than 1 month. Is it possible to perform this review automatically or do I need to do it manually? In addition to this, ca...
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I have a single select custom field with a customFieldId of 20300. The field URL is: https://my-company/secure/admin/ConfigureCustomField!default.jspa?customFieldId=20300 It has two options...
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We have a regulatory requirement to report on any incident created by a change record. Is there documentation on how this is done? Ideally, would like to be able to report: Change Record, Cha...
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I am attempting to set up an automation so that when a specific canned response is used, it updates the request type and closes the ticket (for simple tasks like password reset links, etc) but my rul...
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I'm new to Jira and I would like to use it to manage my Team's projects but I'm not sure if it's possible to set it up how I want it. I've created my Team and I would like to create projects that ap...
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I currently have a team managed service project and I want to add Epics or Parent tickets to my project so that I can create a separate Kanban board feeding tickets through from my service desk proje...
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I have 8 projects each dedicated to a region. When I access the search bar and select "view all issues", I would like to be able to have a category that distinguishes which region each issue is assoc...
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Hello all. I'm trying to create notification rules in Opsgenie, but I can't seem to find any options to add them.
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- opsgenie
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Hello all! I'm having issues with getting the full functionality of Jira to Opsgenie integration working. Specifically, being able to have Opsgenie alerts be ACK'd and CLOSED through the JSM...
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- integration
- jira
- opsgenie
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Hi, How can I delete a customer from my JSM project? Not just remove, but to delete the entire account from my domain? Thanks,
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I wonder if it possible at all? The error message says: Issue can't be created due to the error/s Can't find Assets object NNNNN (though of course such object exists all right)
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Utilizamos o Tempo para registros de horas diárias e contabilizamos todo 1º dia do mês subsequente. Gostaríamos de saber se existe uma maneira de bloquear o registro de horas automaticamente no últi...
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Buenas, quería saber como puedo editar el correo electrónico que le llega a un soportista cuando se genera un it. En el correo actual llega información como quien lo creo el resumen, entre otro. Lo ...
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