Latest changes to AI agents billing impact?

[Phil H]

Hello admins,

We were looking to roll out the CSM app until we seen this:

AI agent resolutions (Customer Service Management app): starting on December 3, 2026, extra usage billing takes effect. AI agent resolutions will be charged at $1.00 per resolution, and you will only be charged when the AI agent fully resolves a customer request end‑to‑end, without escalation to a human support agent. There is no included allowance; billing applies from your first resolution. If you are not using the Customer Service Management app or AI, this does not apply to your organization.

Would love to know how many 'resolution' tickets teams are getting per month from this at the moment and what size organisation you are?

I'm not sure we could eat this additional cost considering how expensive the Atlassian suite already is, so your help/information is very much appreciated.

Many thanks in advance.