create issue in servicedesk from api

[arno]

Hi All

   Recently, we have been using the API to create issues to implement the integration between Jira and other systems.

    Under normal circumstances, when an issue is created on the customer's access interface, after the creation is completed, the Organization information will be automatically associated.

   However, when we create an issue via the API method, the Organization information is empty (using the same account).

    What is the cause of this problem? Do we need to manually set the Organizations information when creating via the API method?

jira service desk version(server): 4.13.3

[Arkadiusz Wroblewski · Accepted solution]

Hello @arno 

Yes you must do that manually.

If the request is created through the customer portal, Jira Service Management can automatically associate it with the reporter’s organization.

If the request is created through the API, that automatic association does not happen the same way. Atlassian has an old Server/DC ticket for exactly this case on /rest/servicedeskapi/request, and it was closed as Not a bug.

https://jira.atlassian.com/browse/JSDSERVER-4353 

[arno]

Hi @Arkadiusz Wroblewski 

  I  got it.

  Thanks for your help.

[Arkadiusz Wroblewski]

You're welcome. Have great Weekend.