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Jira Service Management
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I'm trying to setup some Jira Oprations Alert Rules, but I cannot figure out what would be the correct way to check what is the value in a custom field. For example the custom field that I want sm...
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From the Slack App marketplace I added the Atlassian Rovo Slack app to our workspace. It shows up in the list of apps. However, this is pretty much where I get stuck. I cannot perform ...
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Se que es posible colocar idiomas en el portal, pero, aun así, veo parte del portal en inglés, la mayoría de las cosas en español, pero no se tradujo todo.
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Is there any way or API through which I can attach my existing automation to a Project VIA API using the project key and rule id
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Hi Everyone, I have created a couple of automations in connection with "Days In Status" information requirement Automation #1. At every WorkItem transition, I am capturing the date on which the Wor...
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Hi, I'm trying to give customers the option to share a new ticket in the portal with someone in their organization during the ticket creation process. However, I can't find a way to enable this . I...
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Hi everyone, I am managing a utility bill calculating–related website (lesco bill calculator) where we fetch internal issue-tracking data from Atlassian Cloud for auditing and customer support cases...
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Hi everyone, I’m using the Jira Service Management REST API to create tickets on behalf of users. Here’s the sample payload I’m using: { "serviceDeskId": "xyx", "requestTypeId": "xyz", "request...
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Does anyone have a foolproof way to get accurate date/times of first responses back to customers? We had always used the "Date of First Response", but that will store the first comment added to a tic...
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I have problem that virtual agent unable to give response to the end users even though the correct knowledge base title is shared, it fails to read the knowledge bases from the confluence space with ...
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Hello, I have an automation rule with many conditions. To give a background context, I have a JSM project with 3 different boards / issue type - Asset / CA / PTO. The flow is user will first create a...
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We use a service portal where people can submit a service request. After submitting the request, they can no longer edit the description. How can I make sure they (including users with customer-only ...
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In JIRA Service Management if we go to settings >> User Management >> Groups there are many groups, Now I want to delete those groups which are not in use. first I want to fet...
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Hi Atlassian Community! 👋 We’re excited to announce a new way to connect Automation rules to Workday using API client for integrations (2LO Authentication)! Using this authentication method, you c...
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How can I get the right JQL for "time resolution" = empty? example project = Project AND "time to resolution" = EMPTY here the error: "JQL ERROR Missing duration argument (e...
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My atlassian Cloud this is my Atlassian Cloud site. and right now i can't access this. it's says Y Your Atlassian Cloud site is currently unavailable. Please check Atlassian Stat...
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I am receiving automated voice calls via Jira Service Management / Opsgenie alerts on the phone numb
I previously requested deletion of my personal data (phone number +37444811188) and received confirmation that a data-deletion request had been submitted. Despite that, I continue to receive automate...
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Hello, I am a new user and am trying to set up my Demo with Assets. I have a pretty good idea of how to create assets and attributes. I am having a hard time setting up or connecting the assets with ...
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First I must say how disappoint it is to come all this way here simply to remove customer from my project/site/space or whatever it is called now. Spent 3 hours on research to stop in the same probl...
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We have a stand-alone instance of OpsGenie that we want to migrate to JSM premium. I see that there are some awesome incentives. Since we're splitting the operations team out to another group, is it ...
- Question
- cloud
- migration
- opsgenie
- opsgenie-cloud
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Hello, I hope you’re doing well. I added an external email and removed the default Jira email in Jira Service Management, but I’ve noticed that when replying, it still uses the Jira email. I can’t ch...
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One of our technicians, Chris, does not have the option to "Move" tickets. We often move them to other projects but he doesn't even have the option to select this. I have checked permissi...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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In the Introducing Atlassian Service Collection the statement is made: "That's why we're excited to announce the general availability of Data Manager, available exclusively to Service Colle...
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We have a JSM Workflow which contains a rule which triggers a webhook which initiates a JSM Automation. This webhook contains the Issue ID. However, as of October 10, the webhook no longer seems to c...
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Hi , I recently added a comment with a 36MB MP4 video attachment to a ticket in JIRA Service Management for an external customer. However, the customer reported that after receiving the JIRA notific...
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| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT |