Slowness on the forums

[#1]

Hi community!

As you may have already noticed, we have been experiencing slow load times and degraded performance on the forums.  We are actively investigating and hope to have a resolution as soon as possible.

So sorry for the inconvenience - and thank you for your patience!

[Cornelia Jeppsson]

I also noticed this earlier today, but at least for me now it's working smoothly again ✨

[Barbara Szczesniak]

Seems to be much better today.

[Guilherme Campos]

Olá, amiguinhos,

Vocês são um presente de Deus nosso pai pra mim, e eu prometo cuidar bem de vocês, tá bem?

Saudações calorosas de um brasileiro/italiano que mora no único Grand Ducado do planeta.

Cordial,

Gui

[Bill Sheboy]

Hi @Monique vdB 

When an extended slowness, or problem, occurs on the community portal, why doesn't that appear in the Atlassian Status pages area for the community?

https://support.status.atlassian.com/

Adding those to status would help people know the team is aware of the symptom and is working on it...because if the community portal is having problems, posting a notification here may not be visible / available for the same reasons :^)

Thanks, and kind regards,
Bill

[Ivan JiraDevExpert]

Subscription notifications arrive instantly and ignore the profile settings (once a day). Is this also related to the current issues?

[Charlie Misonne]

For me notifications are often not loading. They are more often not working than working.

"Unable to fetch new notifications".

Is this related?

[Barbara Szczesniak]

@Charlie Misonne I get this a lot too when trying to look at the notifications. 

[Monique vdB]

@Bill Sheboy Hopefully you saw that we did update the Statuspage - sorry I didn't reply earlier, it was probably during The Slowness. 

@Charlie Misonne @Barbara Szczesniak we're following up with the team on this one, thank you!

[Bill Sheboy]

Thanks, @Monique vdB !!  I did see that for the latest slow down...and where it shows in the history when hovering over the various dates in the past:

[SilkeS]

@Ivan JiraDevExpert thank you for flagging. I will see if I can recreate this and see what is going on.

@Charlie Misonne and @Barbara Szczesniak I remember this happening before. It was an intermittent bug. If this is still happening, could you add a screenshot? It would also be great if you could provide the date and time when this occurred. I can't recreate it at this time and this information would be helpful for our engineers to investigate.  

[Charlie Misonne]

Hi @SilkeS 

I did not encounter the notification issue in the last couple of days. But it is something I've been struggling with for weeks/ months already. Perhaps it has been fixed now.

If it happens again I will provide a screenshot! :-)

[SilkeS]

@Ivan JiraDevExpert looking at my subscription notifications today, after changing my settings to what I see in your screenshot, I received the daily digest subscription email and I also received several email notifications for when a member liked my content. Could it be that the notifications you are receiving is for likes? You should be able to see the type of notification in the subject line of the email. If so, please change the setting for "Likes on my posts" from immediately to daily or the frequency of your choice. Please reach out if this doesn't solve the issue and I'll be happy to have another look. 

@Charlie Misonne thank you! I will keep an eye on this as well if it happens again.