Community resources
Community resources
Community resources
Jira Service Management
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I need to create a kanban project where 3 different teams will work in collaboration using the issue types to categorize them. But as I'm not the administrator I can't see if it's possible to create ...
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Some client emails aren't populating the "Organization" field on new issues. Note: This is not for portal submissions, but specifically email. We use the Organization field to auto-assign new issues....
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👋 Hi everyone - I’m Mindy on the product marketing team. Next week from Nov 4 - Nov 8, we'll be launching Confluence Premium Week '24, a week-long celebration showing how ...
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Hi, How can I restrict customers from accessing Space Settings in Jira Confluence, allowing them to view only knowledge articles? Thanks Rajan
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I've done this before with the behavior set based on a single custom field value, but for some reason this isn't working for the combination of field values. The scenario is that we have an Im...
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Caros, bom dia, Tenho dois projetos no jira, um projeto de serviço e um projeto de software. Criei uma automação no projeto de serviço para sempre que um tipo de solicitação específica for cr...
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The comment section has canned response but we need similar functionality by being able to add such a button to the Create ticket text field, so we can insert text templates while being on the phone....
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How can I change the Endpoint Central server from cloud to on-premise? In the "Setup Server" screen, I can only Authorize, Run Sync, or View Synced Assets. I need to reset the current configuration...
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Hi, Community, Could someone please guide me on how to obtain statistics or reports regarding users who opened tickets in JSM and accessed Confluence knowledge base articles directly...
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Estou precisando enviar o ultimo comentário do card {{comments.last.body}} para um outro sistema, porém preciso remover as quebras de linhas, alguém sabe uma forma de criar uma variável com o texto s...
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Hello, I want to create a new Assets automation rule that will update the "Decommissioned" attribute with the date of today (now) when another attribute named "Status" is set to "Decommissioned". ...
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I can only change the color of the beggining of the idea card , and would like to change the whole backgroud of the idea. Ideas are white against a light grey brackground. No contrast! Also ...
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Hello, dear community! I need to search tickets that were resolved exactly 11 months ago. Can you give me, please?
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Hello, are Plans (Advanced Roadmap) available also in JSM Premium?
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According to https://support.atlassian.com/jira-cloud-administration/docs/store-jira-data-on-your-own-device/ The toggle should be in Settings -> Products, but can not find it ther...
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Hello all, I have a use case : I have clients that left our company, but I still need the information about their tickets for my KPI's. But I don't want to let them active in the Organ...
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Hi there, I need to add customers in my project, but not give them access to the portal. Once the ticket is opened by customer via API (reporter is customer) I would like as customer to recei...
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Hi all, we are on the free plan of service desk/management. For the last two days we are getting the well known notification in the upper right. "Email notifications are off until ...You've sent t...
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I, as an agent (team member) in the Jira project, added a comment and want the customer to receive a notification for it. However, they are not getting any notifications for the service request of ty...
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Here is the properties i have right now: jira.permission.comment.group = jira-administrators,jira-servicemanagement-agents jira.permission.comment= true ira.permission.comment...
363 views 2 0 Deleted user October 30, 2024 -
Hi! I need to migrate the resolved issues with their respective resolution date, is this possible? Thanks
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Working in Sandbox we manually entered 20 objects, exported the data, deleted the objects, then attempted to re-import the objects in a test to make sure our objects and mapping was correct. We ha...
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I am importing issues from a CSV file. I need to import the status, is this possible?
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We are excited to sponsor two ITSM events in Orlando, FL, and Las Vegas, NV, this Fall. See us at the Service Management World conference and the Gartner IT Infrastructure, Operations & Cloud Str...
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I have a Jira-> Opsgenie integration that I'm trying to get matched for priority. In Jira there is P0-P3 and in Opsgenie there's P1-P5. When I have an P0 in Jira, it defaults to P3 in opsgenie as ...
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