Community resources
Community resources
Community resources
Jira Service Management
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A user is trying to fill out a form for IT within the help center, but on the drop down multi-user field they cannot select people from within the organization, but I can. After doing brief troubl...
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I am importing issues from an excel file, however the creation date is not being imported.
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Hoping to spark a conversation about using Jira Assets to track swag and promo items. I haven't been able to find any examples for this particular use online. It can be quite a challenge to track pe...
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Has anyone been successful color coding tickets with specific statuses? For example - Waiting for Support could be "red", In Progress could be "green", Waiting for Customer could be "orange", e...
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In Jira service management, how do we prevent notifications for issues in a specific status? For example, if an issue is in the "Rejected" status, and a field of it updated automatically based...
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How do I stop the Time to Resolution clock when the ticket is on a certain status
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👋 Hello Community! Back from Team Europe, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Barcelona or have been watching the on-dema...
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Hi, How can i stop customers from signing up or creating ticket using specific domain such as hotmail.com or hotmail.co.uk ? Is there a way to do this? Thanks, Rajan
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Hi. How can I upload a text file that contains a list of email addresses for blocklist? Thanks, Rajan
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Customers are able to log into their portals to submit tickets to our team. However, they are also able to cancel or resolve tickets. How do I remove those options from their portal?
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Hello there, I hope someone can help me out with this very simple question. (Can't find the answer anywhere :( I have an Asset type customfield on an issue that contains an Employee object fr...
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Hello everyone, I have a JSM project with ~10 organizaztions as customers; when it was set up the company decided to go with a single portal for all customers and then added 24x7 support for a few o...
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In our IT department, our tech services team uses a work management project (team-managed) to track the status of hardware deployments. I'm looking to see if I can use automation so that when they ma...
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Hello, I would like to import a list using a csv file for organizations. The problem is the fields type can only be text or dropdown. To give an exemple, I would like to import a list of conta...
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Hello, we need to change the initials of a user's name, because there are 2 people with the same initials "MM" as agents (team members) within the same project and that causes confusion. Our Jira is ...
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Dear community, I would like to ask if it’s possible in Jira Service Management with free license to create a form that doesn’t require login from customers. Specifically, I want to b...
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I want to disable responder alerts when assigning a person in charge. global policy can manage responder alert ? if request type = A and priority < High, disable responder alert
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When customers try to signup using their email on the customer portal for Jira Service management, they get the below error message. I have changed the channel setting to be Open, however, I still ge...
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Hello, would it be possible to restrict the access to other tickets from other customers via the organizations? For example: A demand of a new project for us is that some people would use ou...
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Hi, I am trying to add custom fields in Jira as reportable columns in the advanced request report view. I can search for additional fields in the report, but not custom fields. Not sure...
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Hi folks, We have started exploring JSM and here is my question. Is it possible to use only a specific notification channel based on an alert, let's say its Priority or tag or whatever? For instan...
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Hi Admins, I need to edit Team advanced roadmap (plan) field on issues. But I can't get any options of it. Does anyone know how to get team options and edit team field on postfunction? &nb...
689 views 0 0 Deleted user October 30, 2024 -
Hello, Is there any way of copying the sla data (for example: Oct 30, 10:30 PM ) to my custom field (format-- date time picker) Thanks
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The Error i get when i try to connect the Email to Jira: "SOCKS: TTL expired" The Email is an Exchange 2013 Email. Ty for helping
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We would like to share the request list by system with the Business owner who is not using JSM agent license, But when I try to share the filter to he/ she, not successful, he/ she only can go into t...
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