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Why can't an admin select an approver in a company managed project

Joyce Matthias January 22, 2025

I will like to preset approvers for a request type in my Jira service management.
But that cannot be done in a company managed project. Why?

1 answer

0 votes
Nikola Perisic
Community Champion
January 22, 2025

Hi @Joyce Matthias 

First, make sure that there is an actual approval step set up in your workflow. When you click on the status there is a checkbox to include the approval step. You can edit this where you can choose the number of approvers, and what happens when the issue gets approved or rejected.

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