Community resources
Community resources
Jira Service Management
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Hi, If I create only one project for all ITIL practices (incident, problem, change, service request, etc.), how would the following may be impacted: ITIL worker form (what IT worker fills in when ...
283 views 4 0 Deleted user October 24, 2024 -
How do I remove "All your alerts are available in Jira Service Management" from opsgenie alerts page
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Hi, How can I retrieve tickets that have been resolved and closed? This query doesn't seem to retrieve tickets that have been closed directly without being resolved first. ...
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Hello Everyone, Is there a way to import an xlsx format file into JIRA ?
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When I try to create issue of certain issuetype ( not every issuetype), I encounter an Error During the addition of Attachment. It is not because there are other Mandatory Fields. Although all...
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Creating service outage downtime tracking at project level which should be visible to leadership.
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Having struggled with "Chat for Teams" (and watching this video) I realised my experience is very broken. By default, I had to [request] the "Assist" app to be available, because it was not ava...
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It is possible to maintain nested portal groups within a portal group. We would like to maintain a structure where we open one portal group, and within that we have other porta...
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Hello all, Currently I am in a bind that I cannot fix as I am not shure if it can be done.... currently when our pilot users create a ticket in our portal everyone can see the tickets. For personal ...
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We have couple of questions regarding Jira service management. 1. We have a new requirement to add a single service request into multiple projects. Our main moto is to create a single servi...
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We have new requirements for adding a single service request to multiple projects. Our main goal is to create a single service request form that is accessible from multiple projects. Could you please...
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Hey, can someone tell me why this doesn't work? It works with the reporter but not with the customfield. The Customfield is also just a "User Picker" field.
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We rely heavily on Jira for our project management, and this suspension is impacting our workflow si
We rely heavily on Jira for our project management, and this suspension is impacting our workflow significantly. If you could provide guidance on how to resolve this issue or any step...
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I have put in a JIRA story with all the needed details. The tech partner looking into it has changes the JIRA status from New to Ready for Test and kept it assigned to himself only. What does...
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I set up automation with the following condition Thinking this is ONE OF THESE FORMS condition. However, a test ticket (with the Beklin Powered Hub form) shows Th...
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We've just completed the migration of our phone number to our own Twilio account as per the new 'Know Your Customer' regulations, and the number is now active and the integration works. However...
- Question
- cloud
- integration
- opsgenie
- twilio
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In Jira, we use Story Points for Stories. Their children are called SubTasks, using SubPoints to estimate. The hierarchy is as followed: Epic Story SubTask Steps: Go to Active Sprint Cli...
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In Jira Service Management's asset feature, when using the "asset search from the portal screen," is it possible to specify searches as prefix matches or exact matches when displaying search ...
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I want to track the time how quickly we are responding to the customer . The scenario is: In comment section we have two types of comments one is add a internal note and second one is reply t...
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We are in the process of standardizing our Jira environment. Could you provide guidance on how to generate reports that detail the number of workflows, issue types, and other related ...
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Hi, I need help creating an automation. The goal is to notify customers about items with a "Waiting for Customer" status every 7 days for 3 intervals. Additionally, I would like the ticket to be aut...
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Hi everyone, Please help me this case: I followed the instruction as this link Display the actual time or elapsed time of SLA's using Automation to create the elapsed time for fir...
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Ive created a Approvers group which is to be made up of licenced and non-licenced customers. Im trying to add a non-licenced customer to the group and they are not coming up in the drop down of...
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Hello I'm looking for a little guidance. This is the requirement for the JQL - Get all Initiatives with Fix Version Q1 and Show all of the Epics that contain "Open Question" in the summary, and show...
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Hi everyone, I hope you're all doing well. I'm having an issue with the fields that appear in an issue on the customer portal. I have this configuration in my Jira Service Management (photo 1), and p...
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| September 9, 2025 11:40 AM PDT |