Jira Service Management

Dear team , our URL  https://nbc-payments.atlassian.net/   with admin rnimol@nbc.org.com​ is old email that our organization have deleted. How can I solve this problem to renew our pr...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Good Day, I am accessing form smartvalues within a Jira automation. The following is returning the value within brackets: {{issue.forms.df605c93-8f76-4b3f-8140-c6205d105cc2.S2Agy1.label}} Returns [...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Using Automation in JSM, I am sending an email notification, using the following to include the reporter's name and organisation: From: {{issue.reporter.displayName}} at {{issue.customfield_10002...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Everyone, We're interested in applying machine learning techniques to classify and route tickets automatically in Jira Service Management. Has anyone experimented with ML models for this purpose?...

• Question
• jira-service-desk-unknown-hosting-type
• jira-service-management
• jira-service-management-unknown-hosting-type

Dear Atlassian Support, I am encountering an issue with the Email This Issue plugin in my Jira instance. Specifically, the Auto-submitted (auto-replied, auto-generated, auto-notified) filter does no...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Dear Team,   I want to edit dashorad assignee but its not happening please suggest. 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• jira-work-management

Hi, Whenever "Reply to Customer" comments are saved with "@" referencing call agents, the customer receives an email, with the email body containing the URL link along with status text.  I gue...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am receiving this error: "An integration or sync with that name already exists" when I am attempting to copy over my company's Slack integrations to Jira Service Management. When I look in our inte...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Are there REST API's to bulk load objects to Data Center Assets? I am looking at this API Ref and there's a create object api that appears to work for one object at a time. Are there other ways to lo...

• Question
• data-center
• jira-service-management

Hi All, Right now I've been working if the Jira Service Management has a loan management that can be manage like when the customer is want to loan a device. He need to choose a date and the time a...

• Question
• asset-management
• assets
• jira-service-management
• jira-service-management-unknown-hosting-type
• unknown-hosting-type

I am looking for a way to display the location of the person that logged an issue in Jira. I can see the location field when I view the my profile but I can't find out how to add this on the issue vi...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am following this guide: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-icinga2/   the following file in this step does not exist after installing the OEC icinga packag...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi. I would like, for every Issue created, 10 Sub-Tasks must be created inside each Issue/Task How can I achieve that using Automation?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

...othing is returned. This is true used in an Action Log and Edit Issue node. 4. I also attempted to use {{#if(no(issue.customfield_13867.value.isEmpty))}}{{UserSelectedITSupportTier}}ITSD G...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

i created this article  https://lunacheckout.atlassian.net/servicedesk/customer/kb/view/655365 and i want to show it to my clients without this log in message before the article, how do i set t...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hey out there. I am hoping to mimic one of my JSM Projects after the dropdowns in Atlassians "Contact Us" customer portal. The goal is to simplify the experience for the customer - one dropdown menu ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Dear community, I found this page, which explains how to add a Team to an issue. Two ways to update the Team field - Atlassian Community   I am currently creating an automation, where I ...

• Question
• cloud
• jira-automation
• jira-service-management
• jira-service-management-cloud
• team

I am looking for a way to collect Customer Satisfaction and Net Promoter Score when a ticket is closed. Ideally, an email would be sent out with the survey/questions and the data would be collected o...

• Question
• automation
• csat
• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• +4 more tags...

It looks like you can configure Ops Genie to send messages to  a Teams channel but what about a Group Chat within MS Teams?

• Question

Hello! I have a bit of a puzzle regarding the at-mention notification emails.  We are using Jira Service Management Data Center.  I have a project that has most of the customer notificatio...

• Question
• data-center
• jira-service-management
• jira-service-management-data-center

Hello Sales Team @ Atlassian    Need Product details with offered features for our Business Requirement. Corporate Purchase | Product Overview | Opsgenie & Jira Service Manageme...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• opsgenie

Trying to get the comment added onto the Helpdesk board, but at first it only went to the Jira Board, or not at all. What am I doing wrong?

• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Hi we currently reference    apiUrl: api.eu.opsgenie.com to integrate application monitoring within JIRA. With the migration can you please confirm what the replacement url should be. I f...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello- We are working on replacing a third party tool we use with JSM/Slack integration. For our currently workflow, when an incident is created by the 3rd party tool, it opens a slack channel, and ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I want my customer to see similar requests when he/she types the description. This feature is used in this forum. i.e. when I start typing a question I get a list of questions that might be similar t...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• live-search
• portal
• +1 more tag...