Return to the old menu view in Jira Service Desk

[Łukasz Zasadziński]

Hi, for some time now the view of the ticket menu and functions on the left has changed automatically, I would like to go back to the old view, but I can't find the option to change it anywhere

[Marc - Devoteam]

Hi @Łukasz Zasadziński 

This can't be reverted, this is due to Atlassian rolling out the new GUI.

This will be the new look and feel for every Cloud instance in the near future.

See, https://support.atlassian.com/jira-software-cloud/docs/what-is-the-new-navigation-in-jira/ 

[Tomislav Tobijas]

Hi @Łukasz Zasadziński ,

Can you maybe share a screenshot of how it looks at the moment?

The new Jira UI is gradually rolling out (mostly to beta customers at the moment) - https://www.atlassian.com/blog/announcements/the-new-jira so that might be the reason for this change.

Cheers,
Tobi

[Łukasz Zasadziński]

Now left and before right

[Tomislav Tobijas]

@Łukasz Zasadziński yeah - this is the new UI.

You might try to check if there's an option to switch back to the old experience (temporarily) - navigate to https://<SITENAME>.atlassian.net/jira/settings/personal/general > scroll down to Jira labs and toggle off New navigation.

[Łukasz Zasadziński]

@Tomislav Tobijas 
Thanks for the answer, unfortunately I have this option unchecked and I have a new menu look

[Tomislav Tobijas]

@Łukasz Zasadziński seems so they are 'forcing' everyone to transition to a new experience. I've just tested it on my private instance (the new UI was rolled out a couple of days ago), and same as you - even if I disable this, it still 'stays' with the new UI. > even though it says that I'll be moved to a new experience in mid-April.

From my experience, it took a couple of days to adjust but now, I cannot complain. I'm especially glad you can not 'hide' apps within project navigation. 👀