Community resources
Community resources
Community resources
Jira Service Management
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...ccount): "reporter": { "accountId": "sdfasfe2344as46545fa223", "accountType": "atlassian", "displayName": "JD", "active": true } Example 2 (Customer Account): "reporter": { "accountId": "q...
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When a customer creates a ticket in our JSM the whole Customer Organisation is added as request participant. What effects does this have and what attitude triggers this behavio...
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Hi, in the project settings we've defined that "Customers can search for other customers within their organizations". With this setting the Customer Organisation is added as "Request partici...
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...ortal. This project is not completely private/restricted and not completely public/open, its based on the customer's domain. I should be able to add multiple domain here to provide customer access. I...
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Hi, community! Please advice, If our internal jira user has only customer role and I will add him as a viewer into a team manager project, will he be able to see and comment tickets or he shou...
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Here, the updates/changes made in a project in past 24hrs should come as a summary in a single email. This should include all comments, issue updates, etc.. and I want to schedule it.
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Hi all, I've been trying to automate ticket registration in the off hours in order to catch first time to response SLAs in JSM. I have put the following together: This is how it looks: ...
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I have a project in Jira that has several customer emails and I would like to get all of these emails, but I tried using Postman using the endpoints and it only returns 50 results at times and lookin...
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I have a spreadsheet that is synced to Jira via the Microsoft plugin. We want to add two columns (custom fields both of which I have already created within our instance) and have users update those c...
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We use the deployment component with Jira and Bitbucket Cloud to track our environment deployments. However, some Jira stories are deployed manually, and we can’t find a way to mark these stories as ...
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Hi all, We have enabled slack integration for our JSM. We are able to create a ticket from slack using action from the slack message "Create Issue from (Jira Cloud)". We noticed...
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How do you get rid of this. It is in every issue created.
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I am trying to get updates in an excel spreadsheet to update the respective custom fields within a Jira ticket. I have the excel add-in from Jira where tickets will update in the spreadsheet when I r...
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I'm trying to write an IF statement for the Content section of the Send Email Automation. I have a list of fields and I want the Header and the value to show only if the value is not empty. However, ...
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I have doubt that the "Resend Invitation" (regarding a customer inside of an organization) is working. Let me tell you my scenario. A customer had said they ...
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Hello community, I wanted to let customer select products available in his region. I have User object type defined in Assets and have JiraUser attribute what stores Jira user and ha...
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I am needing the ability to post all OpsGenie Currently who is on call to a sharepoint site. Is this available?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have created custom fields for organisations via GUI and entered the data manually for one data record. We want to fill the fields from the CRM using the REST API. My developer tells me that this ...
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Previously, when clicking the notifications icon at the top-right, I would see the option to group notifications or un-group notifications for the same incident/ticket. This was handy for our use bec...
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We are trying to enforce a business rule that issues need to be assigned before they can be accepted for work. We currently have the workflow implemented s.t. new issues go into a "waiting" state, th...
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It is confusing to the end user when an error message comes up due to the time being entered when it is 30 min increments
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I would like to allow Customers to open Jira Service Management tickets using an email that I created with my company extension. This feature is not working in the SM project that I created.
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In my organization, we currently use a tool to manage all the incidents reported by our customers. These incidents come from various sources, including our SIEM (Splunk) and EDRs (McAfee Endpoint Sec...
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Is there a way of automating the time a task , story or epic took to completed without a user added "Time Tracking' or 'Actual time' etc Instead of user manually adding the time took in a field.. C...
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One user can't @ mention (AKA "tag") other users on Jira issues. Access given at "Global Permissions", Individual projects, even tried the same level as "Jira administrator" across all proje...
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