emails on Suppression List?

[apaganelli]

Hi,

we have two existing customers who have stopped receiving email notifications from Jira.

The Emails are added to suppression list, how can i remove them from the list? 

The self-service suppression removal feature exists for notifications generated by Jira Work Management and Jira Software projects.

[Kishan Sharma · Accepted solution]

Hi @apaganelli Welcome to the Atlassian Community! I have requested assistance on this ticket from Atlassian Support team. Someone from the Atlassian support team should look into this shortly.

[Andy Heinzer]

Hi @apaganelli 

I found there were suppression for both accounts.  I have cleared the suppressions that might have existed for all users on that domain.  I hope that helps.

Andy

[apaganelli]

Hi @Andy Heinzer 

It Works! Thank you so much

Alessia