pre-fill the "share with" field

[khawla]

Hello,

I want to automatically pre-fill the "share with" field with the name of a specific organization for all tickets created via URL, I tried via URL (customfield_10120), via automation and via workflow validator, but it doesn't work. I don't know if there is an official solution to do this. thanks in advance

[Andrea Tagliabue]

hi @khawla,

welcome to community!

What do you mean by ‘created via URL’?

If the customer belongs to an organization, the work item is automatically shared with everyone in that organization.

If I understand correctly, you need to assign the organization depending on who submits the request. If that’s the case, you should create an automation based on {{reporter.emailAddress}} and use a series of IF/ELSE conditions according to your requirements and edit the work item.

If you still need support, please provide more info like the channel used.

BR