Community resources
Community resources
Community resources
Jira Service Management
-
After update to 3.13.2 - Jira Service Desk is licensed but not currently installed
- Question
- jira-service-desk
-
Hi, We had an administrator accidentally delete request types in our *live* Cloud Service Desk portal instead of the test portal. Is there a way to restore the request types and the...
- Question
- cloud
- jira-service-desk
-
I cannot add a due date for the life of me. I have the correct permissions and I see the KB article but I am lost as I cannot follow the steps in it as I do not have the same options in my area...
- Question
- jira-service-desk
-
My team needs to be able to disable notification emails to the Reporter when they Close / Resolve for one of our JSD Projects. We have already set this up in Settings > Customer Notifications&nbs...
-
Hello, We have taken Jira cloud subscription , We are unable to create tickets automatically whenever scans from veracode and Qualys are completed . Thanks, Ranjit
-
Hi, I have a problem when I try to assign me an issue. We have installed a reverse proxy for a instance of Jira Service Desk. If I use the https links, my popup of assignement doesn't closed and th...
-
I was thinking how i can integrate my Service level agreement and keep track and reminders of expiry date plus support count in the jira customer support system. Any recommendations on...
- Question
- jira-service-desk
-
I see that the number of tasks change and I also can see them in Wrike (I use wrike sync). But in Jira i can only see the loader. What should i change?
-
Hello, I'm starting configuring Jira Service Desk for the company I work, and I have a problem which I cant seem to find a solution. Every time someone receives an email from Jira S...
2,980 views 3 0 Deleted user June 29, 2018 -
What is the best Jira Service Desk project type (Basic / Customer Service / IT Service Desk) for us?
We've been using JIRA Software & Confluence for a long time internally to manage our projects (software, business & customer service / techsupport) and to maintain a knowledge base and p...
-
Hi. Thanks a lot for giving us an option to ask question. I want to give/access to some fields in which customer can see Priority, status and assignee from the previous ticket they have created (exa...
- Question
- jira-administration
- jira-service-desk
-
Hi I'm new to JIRA and am setting up Service Desk. For some of the Requests the Customers will be raising we will be creating an internal Linked Task. How do I set up a Queue to display these...
- Question
- jira-service-desk
-
Hi I want to create a service desk ticket when i receive an email from one of our customers. the challenge is we cannot register each an every customer as some of our requests come from individuals w...
- Question
- jira-service-desk
-
I need to display and export to excel the actual time for resolution (time from created date and time of resolution) and first response. By default jira can only display the time to first response a...
- Question
- jira-service-desk
- server
- sla
-
Hello! I have a new project and we need to a automation for open issue by email. In this automation, a specific word in the email body determine a specific queue. for example If in the email ...
-
I would like to add issues, that have nothing in common, to a view that only I can see. With other Management Tools, I could drag the issue into a bucket and it would create a shortcut to the origin...
-
Lost nearly 40 stories and at least as many subtasks in my project and all imported projects were unrelated to the new account project. The project title still displays in the newer jira account...
-
Hello, I'm currently using JIRA Service Desk Cloud and looking to setup tickets to be created through email. It's on a Microsoft exchange server and I was given the pop3 email address a...
- Question
- jira-cloud
- jira-service-desk
-
I've create a few organization, I want to limit the notifications sent to the Organization. I'be looked at the Notification Scheme, but I don't see an option for editing the notifications to Organiza...
- Question
- jira-service-desk
-
Hi, I am trying to automate the ticket categorization but getting stuck when following this article https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html...
- Question
- jira-service-desk
-
In the Customer Portal there are some different filters for jira tickets. If i filter by closed requests, the result be null. But there are 3 tickets with status Done. Why this tickets are dont shown...
- Question
- jira-cloud
- jira-service-desk
-
Hello I have a special rule to put in place in my JSD but I don't know how to write it. In our SLA conditions we have that if the customer doesn't answer to service desk team questions in a d...
2,766 views 7 1 Deleted user June 28, 2018 -
Hello, I have a question about access to Jira Service desk. Our company uses an internal IP range for Jira. So only our employees can access our Jira. But for Jira Service desk we want to ...
- Question
- jira-service-desk
-
Says user has reached too many request and shows a popup saying we are not able to refresh the side bar. And we are not able to use the search bar too. What can i do when i face this issue ?
-
I'm trying to create a new project in JSD Cloud and, as soon as I try and change the template, I get an error stating "Something's gone wrong. Our team has been notified". I don't get thi...
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 17 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| a minute ago | ||
| 9m ago | ||
| yesterday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT |