Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I renewed (don't upgrade or update) our instance licence for JSD and then some permissions got broken. Our JSD version is 2.5.9 and Jira version is 6.4.12. After this ope...
- Question
- jira-service-desk
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I want multiple words in comment contains automation rule. for ex. if comment contains "approved" or "ok" then ticket will be approved on both words.
- Question
- jira-service-desk
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I am putting together a chain of approval. I do not know how to do it, I have a custom field that allows you to select different values. I need that when a value is selected, it has a user associate...
- Question
- jira-service-desk
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Database monitoring This page allows you to monitor JIRA's database connection usage. You can use this information to tune the size of JIRA's connection pool and to diagnose performance problems. Se...
- Question
- jira-service-desk
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Hello, I have a situation where I need to auto-populate the Original Estimate field with 0:15m instead of the standard 0:00m with after the issue is created. When I have attempted to c...
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Hello, I have a situation where I need the Reporter Field re-populated after the issue is created. When a new issue lands in JSD via email it automatically drops the sender's email address into the...
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Hi Support Team, We are getting the error: The user "mjacques" does not have permission to view this issue. This user will not be added to the watch list. We are already installed the wat...
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i use the following script to add myself and another team member to be watchers of ALL tickets.... as you can imagine it gets a little daunting. import com.atlassian.jira.component.Component...
412 views 2 0 Deleted user May 23, 2018- Question
- jira-service-desk
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We have created some GREAT content in our Knowledge base site, however the Atlassian Jira Service Desk (cloud hosted) portal renders the pages VERY narrow (TONS on white space on each side) of the co...
- Question
- jira-service-desk
- cloud
- jira-cloud
- knowledge-base
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Our users are wondering if there is anyway to separate the internal and external comments? Instead of a stream with the internal and external comments mixed together they are essentially wantin...
- Question
- cloud
- jira-service-desk
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Hi, According to our organization, a Project Leader of a Service Desk Project should be able to : manage his/her queues manage his/her SLA manage his/her report manage his/her request types ma...
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I can not access to my linsence
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- jira-service-desk
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In JIRA Service Desk, how can one query for Service Request tickets without approvers? status = "Waiting for approval" AND resolution = Unresolved and Approvals = ???
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...][description,This was auto-generated by JIRA Service Desk during workflow import][id,10400] (SQL Exception while executing the following:INSERT INTO public.issuestatus (ID, SEQUENCE, pname, D...
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I've just found how to do it and I can't remove this publish. https://community.atlassian.com/t5/Jira-questions/How-to-move-the-issue-to-another-queue-in-the-same-project/qaq-p/78958
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Dears, we are trying to change the status of ticket to "resolve" in mobile version but we can't. We see the following text "1- Please add comment" but the comment exists. Please help us to resol...
- Question
- jira-service-desk
- mobile
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Hello Team, I have service desk request section on view issue screen which has request type and channel fields. I would like to hide that section. Can you please guide me how that can done.
- Question
- jira-service-desk
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We have organised our request types into groups but once the issue is raised the group is not displayed on the issue so. How can we get the group to display so that we can allocate to agents based on...
- Question
- jira-service-desk
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HR team get notifications when issues created or updated on the HR Project but during the week end they are not available. During the weekend only (Sat , Sun), we need to let the "Workers Head" rece...
- Question
- app
- jira-server
- jira-service-desk
- notification
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Hi there We have a workflow that requires another activity to be executed as part of the workflow. The overall SLA incorporates the time allocated to the other dependent activity. One of the ...
- Question
- jira-service-desk
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I have different organizations in JSD, with more than one client, each one of them. When a ticket is added, send mail to all the different clients of the organization. How can I do so that I do not...
- Question
- jira-service-desk
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I have one JIRA service desk project in my JIRA instance (server hosted) and I want my client (who is a Service Desk Customer and I added to the Service Desk Team) to be able to see all requests (rea...
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We have multiple JIRA Service Desk projects set up, where our customers can file feature requests and bug reports. These requests then map to issues in multiple JIRA Software projects for e...
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Hi, I try to develop a plugin and I need to know the creation date of each user. I don't think that it's possible using java classes so I try to use ActiveObject but I didn't know how to do that. &...
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Hello, I'm trying to figure out how to (if at all possible) turn Jira Service Desk issues into TFS work items. In practice, I'd love to be able to "convert" a reported bug or a service request in my...
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