Jira Service Management

We use the Jira Service Desk (Cloud) and we want to make it so when an issue closes no one can comment on that ticket either from the customer portal or through email. 

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

By default when I try to create a request in Jira Service Desk, it is shared to my organization.   It is possible to set not to share (private) by default?  

• Question
• jira-service-desk
• atlassian-support
• organization

How can I customize the widget? We need to capture some information from our users before they send a request.

• Question
• jira-service-desk

After successfully creating of an Issue in Service Desk  i got a confirmation  (Issue LISD-504 - test issue has been successfully created.)    by trying to open the Is...

• Question
• jira-service-desk

Hi, I have two problems, I think it the same resolutions. I can't make any reindex, it just say a problem is occured. in another way, I can't create an issue, the applications says that not all of ...

• Question
• index
• jira-service-desk
• jira-service-desk-server
• server

Any idea why (as of yesteday) I can no longer see the contents of my Jira sprint boards or backlog? The display pane is completely blank:   I'm using Firefox 61.0.2 MacOS.  No i...

• Question
• cloud
• firefox
• jira-service-desk
• jira-service-desk-cloud

I added components to my project and according to the tutorial I should see a component field in the issues to tag them, but I'm not able to see it.   Is there anything additional that I shoul...

• Question
• jira-service-desk

In my response to customer requests, I would like to have my "Signature" auto populate.  This ability exists in other Service Desk systems, but I have not found the setting in Jira Service Desk....

• Question
• canned-response
• jira-service-desk
• signature

Hi,  Could we filter the subtasks which is not done under the epics? I have tried to use below: 1. Below extension is trying to find the subtask which is still in the status of "created". is...

• Question
• jira-service-desk

Hi, We've had an issue recently with certain emails to our support channel not being converted into support tickets within the JIRA Support Desk. Emails sent by said customer are being received...

• Question
• jira-service-desk

My JSD work with "Only Invited User can join". As I need to add many users I want to connect with GSuite (I'm a GSuite administrator). But I need them to be added as users, and not as agents. Is th...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We have a project that has a workflow where in a list of users can approve the ticket in parallel. These users/approvers receive an email notification. Whenever they try to click the link ("View Requ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

When the customer uses the tab key to move through the fields on the request form in the portal it jumps around the screen. Can we customise the order of fields that the tab key will go to?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Both my Internal Directory user (admin) and my AD user (username) are in these groups: jira-administrators jira-servicedesk-users When I login as username I don't get the same options as admin.&...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I've created a new user and assigned every role other than admin roles. When I login as the user, I cannot see the Service Desk project. I can see all other projects.  Roles of interest: ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I’ve noticed that the ticketing system is not tracking an updating conversations after the initial ticket is received for 20 minutes  or more. Can you please me help to fix this? Thank you,

• Question
• jira-service-desk
• jira-service-desk-server

When on the Customers page in Service Desk, the invite button seems disabled. It disappears right away upon page completion  

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is it possible to send the attributed comment in a Customer Satisfaction Survey to the Service Desk Agents? If Yes, can we filter by evaluation rate? I mean, only 5-star comments will be sent to agen...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I've recently noticed that when multiple customer notifications are triggered by a single Jira agent action(such as changing a ticket's status and adding a public comment on the same screen), the n...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Dear Team, I am unable to update the ticket in my JIRA application as the option of Update is not showing up. I am using JIRA Service Desk (3.9.4) application and browser is Firefox  ESR (...

• Question
• jira-service-desk

I have two projects: IT and HR. I would like IT Agents to go to the HR portal to put in HR requests instead of clicking create at the top of the agent screen and vice versa for HR putting in IT reque...

• Question
• jira-service-desk
• jira-service-desk-server
• server

As the title says - I"m trying to create some meaningful widgets on my dashboard. Currently we estimate velocity in number of issues completed in a sprint. I'm wondering now if i can plot on a bar ch...

• Question
• jira-service-desk
• widget

Hello, at first sorry if my issue is already asked, I searched but couldn't find anything. So, I created a service Desk for customers. When I attach a file it only shows me this: What can I do? ...

• Question
• attachment
• jira-service-desk
• jira-service-desk-server
• server

We installed jira service desc in trial mode on posgres db some times ago. It was ok. A day before, we decided to buy a starter license. Now when i start the health check, it shows an error on datab...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello! Yesterday night we udated Jira 7.11.2 while keeping Servicedesk in 3.12.0 Now we have a funny issue: The comment button has disappeared! Agents can't comment from the agent vi...

• Question
• jira-service-desk