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Broken redirection link when viewing the issue via email notification

Mav Paradeza
Mav Paradeza
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August 15, 2018

We have a project that has a workflow where in a list of users can approve the ticket in parallel. These users/approvers receive an email notification. Whenever they try to click the link ("View Request") in the email, they are always redirected to the home page of our JIRA and not to the specific ticket they need to approve. Any advice on how we can fix this broken link? We want them to properly view the actual ticket upon clicking the "View Request" link. TIA

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Chung Park Chan
Chung Park Chan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 15, 2018

Hi Mav, 

We suspect you're running into a known issue whereby the issue has no Request Type - see JSDSERVER-4378 for more information. 

Can you confirm if this is the case?

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Mav Paradeza
Mav Paradeza
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August 15, 2018

Yes same case. Will try the one above!

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Chung Park Chan
Chung Park Chan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 15, 2018

Let us know how it goes!

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Jira Service Management
Jira Service Management
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