Jira Service Management

Следующая проблема возникла у клиента поддержки. Служба поддержки отправляет приглашение на адрес электронной почты клиента. Он зарегистрирован в системе. После чего он может войти в систему. После в...

• Question
• jira-service-desk

Следующая проблема возникла у клиента поддержки. Служба поддержки отправляет приглашение на адрес электронной почты клиента. Он зарегистрирован в системе. После чего он может войти в систему. После в...

• Question
• jira-service-desk

I am trying to link multiple issues in Jira and when I close one of the tickets, I would like to have them all close. Is this possible?

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have upgraded Jira software to 7.11.2 and Jira Service Desk to 3.0.11.    On Jira Service Desk we can no longer receive tickets from users, we have ensured we have enabled incoming and...

• Question
• jira-service-desk

Hi,   When I add users to the requested participents list, they never get the email updates. How can I troubleshoot the issue?

• Question
• jira-service-desk

We are a international firm and speak Spanish, English and Polish. When the system was configured originally, they used Spanish as the primary language. I am requesting for our Help Desk to translate...

• Question
• atlassian-marketplace
• jira-administration
• jira-service-desk
• status
• translate

I have monthly service requests creating in the scheduler for patching etc.  I'm able to have them open up directly in the appropriate team queue but can I have it assigned to an individual as w...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Is it possible to reject issues automatically in the folowing case: An employee writes an email to person.xxx@qqq.com and put our helpdesk (helpdesk@qqq.com) in "CC". The employee just wanted t...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have updated JIRA from v6.3.4 to v7.10.0 (v6.3.4->v6.4.0->v7.0->v7.10.0) but still not getting Rich text editor option in description/comment. No Visual & Text option available. ...

• Question
• jira-service-desk

We're starting to let employees of our customer companies to sign-up themselves on our jira service desk by filtering them by their email domain. Is it possible to automatically add them as members t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   Currently, on our customer portal, when a user raises a ticket it only shows: Summary Description Attachment   I need to change: - "Summary" to "Subject" - "Description" to "...

• Question
• jira-service-desk
• customer-portal
• developer
• field
• jira
• +1 more tag...

Client portal acces without login - server option

• Question
• jira-service-desk
• customer-portal
• jira-service-desk-server
• login
• server

Hi,   we have about 30 people in our company, mostly using JIRA and Confluence. Five of them are working with SD.    I also have the tickmark (User management - application access)...

• Question
• jira-service-desk

In Jira Cloud by default the REST API for the changelog returns the recent changes as first( In descending order ). But in Jira Server by default the REST API returns recent changes as last( In ...

• Question
• jira
• jira-server
• jira-service-desk
• rest-api

Hi,   I have a few questions.   1. When you link a ServiceDesk ticket to a JIRA Software issue, do all the comments from the ServiceDesk ticket get copied across? i.e. there may be cust...

• Question
• jira-service-desk

1. Want to create the bucket for the teams - I want to create multiple buckets for the projects for e.g if a deployment need to done in our environment then multiple team will work together...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all,  We have had Jira Software for quite time, and have finally gotten around to adding Jira Service desk, to give our users beter visibility of requests/incidents. Our work flow goes like...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, on JSD Cloud, when the tickets is created by email the Organization is not automatically filled. I'm not able to understand the reason of this behaviour. Thank you very much fos your suggestio...

• Question
• jira-service-desk

As the title suggests... how do I set up an automation rule to fire an email on a a specific date set on a ticket?    For instance, we have a request for offboarding purposes that are som...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all, when I turn on email requests on my Jira Service Desk Cloud i receive this error: To receive requests by email, you must have a request type with visible Summary and Description fields...

• Question
• jira-service-desk

O Service Desk esta com algum problema de atualização automática?

• Question
• jira-service-desk

Scenario: Request is entered by a customer that has authorization to also approve the request. They select themselves as the approver from the approvers drop down.   Question: Is there a way...

• Question
• jira-service-desk

Our outreach team wants to use jira service desk to manage requests to visit conferences and different events. They also want to manage the different SWAG items my company may give out at these confe...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have added most of the customers whom we need to give the access to log issues on the customer portal. However, is there a way we can restrict the access to a few users? There is a company of 50...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We are a company which is a customer of another company. Our ticketing (Freshdesk) communicates with the ticketing system of our partner (Jira Service Desk). We always receive an initial auto-...

• Question
• jira-service-desk