Community resources
Community resources
Jira Service Management
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Hi All, I have a large volume of clients that I want to create custom reports for in the agent view on JIRA Service Desk. Is there a way of copying the same report a number of times? e.g. all attri...
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Since Jira has changed i cannot find how to add a new user, i can't find the cog icon anymore, the dashboard has all changed and is no longer as useful as the old one, its more confusing!!! &n...
- Question
- jira-service-desk
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Greetings, I get the following warning in the Troubleshooting and support tools part of the system backend: JIRA is not able to access itself through the Gadget feed URL. This is necessary so that ...
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Welcome email does not link to Home, rather it goes to Open requests list
- Question
- jira-service-desk
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We have a client who requires the following for agents: As an agent before I close the ticket I need the system to alert me to enter time if I haven’t done it Will this be possible ...
- Question
- jira-service-desk
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I want to be able to track action items from goal setting meetings. Some actions need to have the visibility restricted to the leader ship team and others need to be visible to a single team member. ...
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Hello all, Still a newbie to Jira service desk so please be nice 😊 I did a demo for my manager on Jira Service Desk and he has asked the following question and I can’t seem to find an answer. Is ...
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Hi Atlassian Community! I'm a member of the Jira Service Desk team. We know that sometimes our customers look to firms like Forrester for their expertise on vendors and trends in IT. That'...
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So there was an option in Jira to create add the service desk option, and my administrator was able to sign up for this feature. I attempted to create a project, but the form doesn't give an option t...
- Question
- atlassian-support
- jira-service-desk
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Hi, We have disabled closed notifications and ticket update notifications from being emailed out, but have an automation that still auto closes tickets after 3 days. The email notice for closed tick...
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Hello everyone! How can I create an automation on Jira Service Desk to change status when an issue linked is commented?
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We are trying to figure out how to reopen service requests that are closed. We had a ticket that was closed accidentally and need to reopen it.
- Question
- jira-service-desk
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I want to raise a request for a customer not in the system. Currently, raising a request on behalf has a drop down with registered accounts. Is there a setting I can enable th...
- Question
- jira-service-desk
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We are setting up our Service Desk for a project that we manage in JIRA that already has many defined Versions. Is there a way to export or reuse these from JIRA, in Service Desk, without having to g...
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Hi, I'm not trying to add an attachment field. I'd like to add an image (e.g. dimensions table) for the end user to reference while selecting a value from a drop down list. Is there a way to do this...
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Jira updates clients when updates are made to tickets. Our clients are replying to these emails. We want to force clients to update tickets via the portal rather than email. ...
- Question
- jira-service-desk
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How can i associate a specific knowledge base article with a request type so that the article is automatically displayed next to the request form when the request type is selected? Thanks
- Question
- jira-service-desk
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How can i associate a specific knowledge base article with a request type so that the article is automatically displayed next to the request form when the request type is selected? Thanks
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How do i setup forms with custom fields that require approval and forms with custom fields that don't require approval? How do I automatically add a group of tasks to the submitted reque...
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I will have two groups of users using the service desk. External Users Internal Users Some requests will be submitted by both groups of users. Some will be specific to a single group of us...
- Question
- jira-service-desk
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Hi All, I am into evaluating this product, got stuck someone please help!! I have created SLA which starts when entered status is "Escalated" but not able to assign status as "Escalated" to a...
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Hello there I wanted to know if I can turn the notifications on for tickets that have already been closed/fineished. Anybody? Thanks in advance Best regards Lukas
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Hi, Is it possible to make changes here to a customers view of requests? Add a feild maybe. Thanks.
- Question
- jira-service-desk
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I am confused that, where to start? I want to send feedback from my phone to generate jira ticket, but thae problem is- Unable to find how to create base url to send data to jira server.
- Question
- jira-core
- jira-service-desk
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When a new customer has been added to Service Desk, user account has been created with a random hexadecimal characters rather than the email id. Can you please let me know if there is an option to ed...
- Question
- jira-service-desk
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| 28 | |
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| September 15, 2025 11:39 PM PDT |