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Time delay between service desk issue sent and ticket creation and updating conversation.

SrinivasaRao Koppisetty
August 15, 2018

I’ve noticed that the ticketing system is not tracking an updating conversations after the initial ticket is received for 20 minutes  or more.

Can you please me help to fix this?

Thank you,

1 answer

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 24, 2018

Hi SrinivasaRao,

I've just checked that you opened a ticket with our support regarding the same issue.
I'll be watching the ticket and once it's resolved, I'll post the resolution here as well.

If you have any other question, please let us know.

Regards,
Angélica

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