Time delay between service desk issue sent and ticket creation and updating conversation.

[SrinivasaRao Koppisetty]

I’ve noticed that the ticketing system is not tracking an updating conversations after the initial ticket is received for 20 minutes  or more.

Can you please me help to fix this?

Thank you,

[Angélica Luz]

Hi SrinivasaRao,

I've just checked that you opened a ticket with our support regarding the same issue.
I'll be watching the ticket and once it's resolved, I'll post the resolution here as well.

If you have any other question, please let us know.

Regards,
Angélica