Jira Service Management

Url https://helpdesk.unitsys.ru/secure/admin/monitor_database.jspa

• Question
• jira-service-desk

How can I to integrate the Jira Service Desk client portal with my website?  

• Question
• jira-service-desk

I realize that out of the box, you can not do this, but Is there a plugin available that enables you to truncate the size of the comments in email notifications?   Example:   Intern...

• Question
• jira-service-desk

Hello Jira community, Do you know if it is possible to import the internal comments into the CSV import ? Currently, I do not know how to differentiate internal comments from public comments in...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm attempting to use the 'Copy custom field values' Built-in Script to copy the value from a list-type custom field to a label-type custom field. My query returns 215 issues, as does the preview, bu...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have linked Confluence to JIRA and using KB to a Service Desk. But now we have requirement to give different URL for Confluence for a different client in a secondary Service Desk URL. How can I set...

• Question
• confluence
• jira-service-desk

I got one API to post comments in issue on JIRA service desk   POST /rest/api/2/issue/{issueIdOrKey}/comment  but it post a comment as a admin not as a reporter.  Can...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Sometimes we need to deliver some or all of the code we are working on, and we wondered if it was possible in JIRA to handle packages shipments with monitoring on these shipments?  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Does an agent see when a requester disable notification on an issue, so that agent can explicitely be sure that requester gets important information during issue handfling? its important for agents ...

• Question
• jira-service-desk

Somehow, a person on my team set it up so that every time a Customer Portal ticket is entered, a comment automatically populates on that ticket saying, "This needs your attention" and then tagging fo...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   we discovered an interesting behaviour of the Jira Service Desk Portal regarding articles and links. Our structure for our knowledgebase space consists of 2 pages, one called "Intern...

• Question
• confluence
• confluence-server
• jira-service-desk
• server

Does JIRA Service Desk Cloud work with company's Active directory for account authentication?

• Question
• jira-service-desk

Hi! Today we use JIRA for projects and ServiceDesk for IT Support. This is just internally in our business, so our "customers" are only internally. Certain business users have access to certain so...

• Question
• jira-service-desk
• jira-service-desk-server
• new-to-jsm
• server

i recently delete the company  name and sub folder from top of the bar on ofbiz. how can i create company  party and  under the company how to create sub party. 

• Question
• bitbucket
• confluence
• jira
• jira-service-desk

Hi, I know that connector from servicerocket is work well with "JIRA software and Salesforce" But not JIRA sevice desk. Anybody can suggest and tool from market place that can integrate JIRA s...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We have a Jira Service Desk Cloud.As of now we were using Jira Service Desk on premises which is using AD users.  We want to move from server to the cloud one. The problem is we want to hav...

• Question
• jira-service-desk

Hello,  I needs to have approval process where should participate 4 groups, in each group for ex. 3 users, and in case someone from any groups approves/declines, the system should understand th...

• Question
• jira-service-desk
• jira
• jira-service-desk-cloud

Consider the following simple example, using a Service Desk Portal: 1. Client files a ticket "The Pony Generator Is Broken". The description entered in the portal is "This is what it created" with ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want to make my help portal tool like your sample - I don't like the drop down menu ... https://propertiesonline.atlassian.net/servicedesk/customer/portals I want to show the groups or the catego...

• Question
• jira-service-desk

Fred, a regular user, opens a request. Mary, a service desk agent, realizes it needs approval. She clicks 'request for approval', the workflow transition screen pops up, she fills in the details incl...

• Question
• jira-service-desk
• jira-service-desk-server
• server

"Cannot link your email account due to emails in inbox Your inbox must be empty before you can continue to the next step. Please move the existing emails out of the inbox and try again." Unable to ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

HI! I have a user that regularly gets added and removed as a participant to tickets. However once removed as a request participant they still receive notifications. How do I stop this?

• Question
• jira-service-desk

Hi all, Is there a way to add an extra button when commenting on customer tickets to just provide an update and not change the status to waiting for customer? Currently I have share with customer a...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'd like to make Customer Request Type read-only on the Service Desk view issue screen. The ultimate goal is to require users to use a transition for changing the Customer Request Type instead, so th...

• Question
• adaptavist
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

I'm pretty new to using service desk and we don't get a huge number of help desk issues But any suggestions on ways to create alerts when issues are created with Highest priority to ensure we triage...

• Question
• jira-service-desk
• new-to-jsm