The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Facing problem in upgrading Jira Service Desk using OBR file

Murali Venkatraman (TVBW84)
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 23, 2018

Hi JSDians, Facing problem in upgrading Jira Service Desk using OBR file. i'm trying to upgrade from JSD 3.3.0 to 3.13.0 using upload an application from Versions & licenses page. when i select the file and upload, at the end of the installation it comes out with an error. log file content. ------------------------ 2018-12-24 11:48:23,816 UpmAsynchronousTaskManager:thread-2 WARN vmurali 707x505x1 hu5b35 10.0.2.7 /rest/plugins/1.0/ [c.a.u.core.install.DefaultPluginInstallationService] Plugin installation failed: Failed to resolve plugin dependencies within OBR [plugin_5818185373019691460_jira-servicedesk-application-3.6.0.obr]. Please see the logs for more detailed information. ------------------------- But there is no more info further than this. it also doesn't say anything on plugin dependencies. Any help is appreciated. Regards Murali V

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes
Gonchik Tsymzhitov
Community Champion
January 26, 2021

Hi! 

As usually clean plugin cache.

remove the jira service desk from core. 

and install again

TAGS
AUG Leaders

Atlassian Community Events