Can I customize the auto answers?

[Soporte S4E]

Greetings!


I have a question and is that if I could edit the email auto-answers on a services desk so my customers doesn't have to access on portal? I have two Service Desk and I want that the customers of one of them (which tend to infinity) cannot view the other Service Desk whitout adding them to a My Customers List on each Service Desk

[Bastian Stehmann]

Hi @Soporte S4E,

You could have a look at the Extensions for Jira Service Desk add-on, there you can configure,  who can see what portal.

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=cloud&tab=overview

[Bastian Stehmann]

Hi @Soporte S4E,

Yes, you can customize them. Maybe this helps https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/customize-the-notifications-you-send-to-your-customers

There are also add-ons that allow you to customize who can see which portal. 

[Soporte S4E]

Hello @Bastian Stehmann!

Thank you very much!

I will take a look of that url.

[Soporte S4E]

Hello @Bastian Stehmann!

After taken a look of that article I cannot find the answer of what my client wants.

There's an option on the email auto-send to my client customers that show the option "View Request". I need to customize those emails so that option will not longer be viewable to all the clients on a particular Service Desk.

There's a way that I can customize those options? My client doesn't want that the customers of a particular Service Desk can view or access other JSD, but he doesn't want to use the My Customers List options either.