Jira Service Management

On a request type, I can't seem to add "Attachments" as a field. I only see the following (attached picture)   How do I get "Attachments" to show up?  

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm attempting to configure the URL for a project in [project] > Settings > Details > URL so that instead of having the URL https://jira.my.domain/servicedesk/customer/portal/1 it's more lik...

• Question
• custom-field
• jira-service-desk
• jira-service-desk-server
• project
• server
• +1 more tag...

Hi! I want to add a colleague as an administrator in the lease deposit desk, but when I add her to the team, she isn't granted admin status, only lease desk member status. How do I fix that? Thanks!

• Question
• jira-service-desk

How do I set up each of our clients in Service Desk?   We need to be able put in Client name, address, version of the software, when implemented, contract information, etc. along with who i...

• Question
• cloud
• jira-cloud
• jira-service-desk

By closing one sprint or a board within a Project, other sprint or board get closed  in other projects. The boards are totally independent from each other and they're not parallel.   ...

• Question
• jira-service-desk

Some of our clients access the service desk from mobile and we would like to eliminate the column "Service desk" from the table.  Currently, the columns that are shown are: Type, Reference, Su...

• Question
• jira-service-desk

HI, We have created one portal where a user can raise query related to there project.for this, we have created one custom field with name project.when user select there project from the list, t...

• Question

JIRA Service Desk use old fav icon. How repair?

• Question
• jira-server
• jira-service-desk

Our jira service desk portal too slow and check the slow queries log file. Some queries taking nearly 8=10 sec. How can improve the performance? Here is example: /rest/servicedesk/1/servicedesk/CS/...

• Question
• jira-service-desk

I keep on getting this error when I try to test the service desk portal for JIRA Service Desk. I'm setting up the Service Desk for my team to potentially migrate to.    No captcha is show...

• Question
• jira-administration
• jira-service-desk

Hi everyone! About setting up email in JIRA DESK. We do not want to open calls by email, we want to enable only the inclusion of comments in calls already open. In the training we did, we were told ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Buenos días, quisiera saber si es posible agregar dentro de una transición habilitada para el cliente, se habilite el botón "Prioridad" para que el cliente pueda dar aviso si la prioridad disminuye o...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Buenos días, quisiera saber si es posible agregar dentro de una transición habilitada para el cliente, se habilite el botón "Prioridad" para que el cliente pueda dar aviso si la prioridad disminuye o...

• Question
• jira-service-desk
• language-es

Dear all,    Is it possible with service desk cloud version to have a portal that provides access to different service desk projects?    

• Question
• jira-service-desk

When you open the form of a task there is a section where you can see the subtasks associated with this task with some fields. I would need to be able to add a couple of customfields in this secti...

• Question
• jira-service-desk
• jira-service-desk-server
• server

What is the best way to manage continuous development of an existing "live" service desk project. We are live since a few months back with quite many active users. Now when we have new development ne...

• Question
• jira-service-desk

Hello,   To reproduce: login visite my requests visite a request detail page then click on any link on the top header In browser: HTTP500 (XHR)POST - http://mydomain/rest/service...

• Question
• jira-service-desk
• jira
• ms-edge

Hi, My clients asked me if it possible to add subtitle to portal in order to make groups of questions?  if we can't maybe just add color on different fields. I know it's impossible with the c...

• Question
• customer-portal
• jira-service-desk
• jira-service-desk-server
• server

Hey, so I want that, when I am changing the status as example from 'work in progress' to 'completed' that a new issue creating page will open is that possible?

• Question
• jira-service-desk

Hi! I have a project https://norm-pitstop.atlassian.net/secure/Dashboard.jspa I want to add new user but have a problem with email: i need to add people which have email *pit-stop.by, but i wa...

• Question
• jira
• jira-service-desk

Dear Community, Maybe I am the only one with this issue. Everytime I create an custom field I add the project ID and the related issue type to the name. For example: ASD: Bank HG - Cost Center. Jira...

• Question
• custom-field
• jira-service-desk
• jira-service-desk-server
• name
• server

we are new to Jira Service Desk we want to add CC and BCC emails Address to user Requests ,can you tell me the way configuration

• Question
• jira-service-desk

We are getting the following error. Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Logon failure: unknown user name or bad password."

• Question
• jira-service-desk

We are not getting email notification when a ticket move from peer reviewer to manager approval.    Is there something specific we need to configured.  We do get notification when th...

• Question
• jira-service-desk

So I am facing an issue on the customer portal for jira service desk on the cloud where the drop down menu to choose the options is just simply not standing out enough. How can I modify this so that ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud