Community resources
Community resources
Community resources
Jira Service Management
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Hi community, I need to automate the assignment of issues based on the language the customer chose in the portal, not on request type. Is that even possible? Did anyone ever try? Thankful for any ...
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Hi, Is it possible to customize the view of the web portal? We want that after a customer creates an issue, he will get a text in the portal that says something like "thanks for creating an issue. ...
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Hi, We want that the customer can close his own issues. It should be possible in the web portal if I add a transition and choose "show transition in web portal". But we want that the customer can ...
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Can I fully customize design for knowledge base (customers portal) like https://help.medium.com/hc/en-us, https://help.twitter.com/en, https://www.facebook.com/help/?ref=pf. I want to us...
- Question
- jira-service-desk
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Hi, I have two questions: Question 1: I'm trialling out Atlassian's Service Desk solution and one specific requirements we have is for our engineers to be able to send out an ema...
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Hi Everyone, I am looking for a workaround on how to fill data in Jira custom fields with the help of HITACHI SSO. usually the data includes issue creator's: Name Line of Busine...
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Hello, I have a use case to implement. The problem statement is to create a new service desk ticket and this ticket based on some input, can invoke multiple tickets down the line. I know there is p...
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If a request requires approval from multiple approvers, we can view from the UI the date the approver approves/declines a request: I was wondering whether we can get that timestamp of when an...
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We need a single request type to be laid out like this: The first row (with "Sick Remaining," "Vacation Remaining," and "Comp Remaining") is for the employee's information only; these fields are...
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Hello! Is there a way of notifying or re-notifying a group of people when a ticket goes unassigned say 24 hours. For example: I create a ticket with a group user picker field, I ...
- Question
- jira
- jira-service-desk
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We have two different service desk projects for two very different products. It seems that customers from one service desk also appear in the list of customers of the other one and thus polluting the...
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We want to avoid sharing internal comments or discussion with the customer.
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Hi, I've created a worklfow for a service desk change management project, It features a lot of approve/decline steps. For some reason, I'm seeing two decline controls on the tickets. (I changed the...
- Question
- jira-service-desk
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I work with 3 developers that use Jira and their UI is almost completely different than mine. For example, in their backlog when they click on a ticket item, a modal is brought up displaying the deta...
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I have looked in screens and portal settings and can't find this area.
- Question
- jira-service-desk
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I have set some SLA's based on request types using "Customer Request Type" = and added a Goal however this does not provide enough information to bring through the SLA timer on to the queue. Is...
- Question
- jira-service-desk
- jql
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Hi All, We have a fairly new Cent OS 7 Jira Service Desk server that has a delay in sending out emails. You can see during the busy times the messages just stack up in the Mail Queue. Slowly, ...
- Question
- jira-service-desk
- jira-software
- notification
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Currently within the project i need to add additional fields. The current ones are not suitable. I need to duplicate the "description field" 6 times within the same task. Is this possible?
- Question
- jira-service-desk
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Hello, We are looking for a best way to migrate data from ManageEngine (Support Center Plus) to Jira Service Desk. We can export data from SC+ to csv or excel files, but we also want to keep al...
- Question
- jira-service-desk
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Hi. Please, I can´t find a way to create a new Jira´s user. I think I am administrator. Could you help me? Thankls!
- Question
- jira-service-desk
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Hi, We have this issue of security token missing in only one of our projects, when editing a specific field (happens to be a group picker). Other projects with the same configuration do not have thi...
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Hi, In the old JIRA Issues view we were having remote links to and external test case management tool (Testlink). With the new view these remote links disappeared and the only place where you can fi...
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Hi, I would like to run a report of tickets resolved by users with then a count of the ticket numbers each person has completed. Is this possible to achieve? Thanks, Jesse
- Question
- jira-service-desk
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I was editing the flowchart of our Servicedesk and those part went well. But in the process the Resolution-field turned up in the Create Request and Edit Request dialogs, I don't know how. As it is ...
- Question
- edit
- field
- jira-service-desk
- resolution
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Hi, We want to change the "Answer above this line"? Is it possible to delete it complete? If an issue is moved from "solved" into "done", it shouldn´t be possible to open that issue again. Also we...
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