Jira Service Management

I want the widget to skip the first step of "Asking a question" as our implementation will be quite basic and will only require a link to a Table of contents and the option of submitting a tech suppo...

• Question
• jira-service-desk
• widget

Is anyone else experiencing difficulty with deleting request types from a project (Jira cloud)? When I select to delete a request type, it churns away on the 'delete' screen. I have let it hang there...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

My clients open tickets under the wrong "request type" all the time. How do i change the request type myself. Currently only 2 are in my screen with all else grayed out.   

• Question
• jira-service-desk

In Automation under Project settings, we have a rule created for auto closing issues after specific SLA. However this is not working for one type of issue. Other types of issues are getting auto clo...

• Question
• jira-service-desk
• jira-service-desk-server
• server

 There are a limited set of variables available in creating email notification templates in Jira Service Desk cloud. Any way to access the issue reporter's email address, first, and last name (s...

• Question
• jira-service-desk

Hi, here'S Florian. Somebody a resolution for following usecase?   We have a workflow with approval. The Approver is only a customer, not an Agent, so the approval has to been made in th...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want to create jira ticket from a specific mail address example From: Notify@xyz.com To: L1Support@xyz.com  

• Question
• jira-service-desk

Hi all, today we updated our Jira Server instance. We have now installed the following versions: Jira Core 7.12.3 Jira Software 7.12.3 JIRA Service Desk 3.15.3 System Encoding    &...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Hi dears when i try to add my first project in jira service desk a message saying Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again.   wh...

• Question
• jira-service-desk

...tmlBody: "<p>Body</p>", to: [ users: [[ name: "username", active: true ]] g...

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• groovy
• jira-service-desk
• mail-handler
• scriptrunner

Good Morning, Having issues with the majority for customers in out Jira Cloud release, when a customer is added via email address the record is saved as a "qm:........" string and not as the email a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I've just tried out Service Desk for the first time. When I started with the product, I went through an onboarding process that tried to help me customize and quick start with the Service D...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Can we change/remove  banner for one Jira service desk project so our users don't see the banner name only for that project rest of Jira and its projects should have the same banner.

• Question
• jira-service-desk

Few employees that already have JIRA access (to both software & service desk) are now getting this email.  This is not the first time they have submitted tickets to the service desk.  I...

• Question
• jira-service-desk

Hi,    Over Christmas we would like to trial Knowledge base access to our customers, what is the best method of doing this? Can we set up a link on the request type page or a direct link ...

• Question
• jira-service-desk

Hello, I need a filter for a queue for JIRA Servicedesk, which calculates a time of 7 days since the last action. All issues that have not been changed longer than 7 days since the last action shoul...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I try to add or modify new request types on JIRA ServiceDesk project but when I want to edit fields I receive the following error: Field does not belong to the Request Type. I applied the follo...

• Question
• jira-service-desk

I have 2 incident categories that I want to be dependent on each other.  for example, Main Category, Type, Sub Type.  So when Application is chosen out of the Main Category then only items ...

• Question
• jira-service-desk

Hi  We have a urgent problem! The Service Desk works so far. Most of our customers are sending email instead of using the portal. We configured a Mail Handler for creating issues "Creat a new ...

• Question
• jira-service-desk

Hi Community, Can someone help me out with this problem? We need to automatically closed a ticket that is resolved for 3 days based on the calendar, (excluding weekends and holidays)  How ca...

• Question
• adaptavist
• jira-service-desk
• jira-service-desk-server
• scriptrunner

Hello, we need to remove the whole Issue Details section (shown on the right side) when we send mails via the Email Button (Jira Email This Issue). The mail send by the agent should just contain the...

• Question
• email
• jira-server
• jira-service-desk
• server

Currently, my Atlassian account was created for JIRA and Confluence. Another colleague then created JIRA service desk under their own account. We are now at a point where we need to combine these und...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Hi All -    Can an auto response be created to the reporter comments -    Example   Reporter Comment : XYZ JIRA Auto Response Hi [Reporter]; Thanks for your ema...

• Question
• event
• jira-service-desk
• reporter
• response

Hi all,   Currently, my Service Desk doesn't send any notifications to the reporter but I and any other ServiceDesk users receive the notification that an issue has been created.  I've c...

• Question
• jira-service-desk

We have deployed Jira Service Desk.  Objective:  to track, record and report on planned maintenance activities and hours vs actual  Steps taken :  Installed a trial of follow...

• Question
• jira-service-desk
• asset-management
• maintenance