Jira Service Management

I have two requirements. which listed below Please help me 1.Need to pause resolution time whenever information required from the customer 2. If they get any comment from a customer for the closed...

• Question
• jira-service-desk

I have created email Id for raising a tickets on my portal ? Example ithelpdesk@cjdarcl.com if any body mail us its creating tickets no matter others users email Id in loop .But if any usrs reply bac...

• Question
• jira-service-desk

Hi; How can I add announcement to spesific group on JIRA ? I want to add spesific group. any plug in or script? we have two chanse. public and private. these are not using.  

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi; How can I add announcement to spesific group on JIRA ? I want to add spesific group. any plug in or script? we have two chanse. public and private. these are not using. pls help me.

• Question
• jira-service-desk

Hi Team, Our IT team has found a security exception issue with the this URL: https://jira.lenovo.com/secure/popups/UserPickerBrowser.jspa As we noticed, this URL isn’t asking for a login and is exp...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Team,  I am creating an  It help-desk project in Service Desk. My question is, if anyone need to create some tickets in the service desk project, do they need to have Service Desk ...

• Question
• jira-service-desk

I want to filter tickets based on request type/issue to different service desk users on my account.  Is this possible?

• Question
• jira-service-desk

There are several add ons in the marketplace.  Can anyone recommend one that they use for sequential approvals?  Below is a very basic scenario that I am trying to solve for: The req...

• Question
• approver
• jira-service-desk

We use Jira Service Desk to receive E-Mails and create issues / update issue with "Email this issue". Everything works like it should, only that the emails will not be deleted on the server.  ...

• Question
• jira-service-desk

Hey, if an agent wants to create an KB article based on an service desk issue, we receive an error due communication with the other system. The accounts of jira and confluence differens in our comp...

• Question
• confluence
• developer
• jira-service-desk

Hi, JIRA is installed on a local server, my Tickets-Dashboard is accessible as a website in chromium browser on the Rasberry Pi.  After making a change to the Tickets-Board on my desktop: this ...

• Question
• jira-service-desk

When I try to follow the steps on setting up a new Service Desk project, I don't have the same options as in the instructions. How do I get the same options when trying to create a new Service Desk P...

• Question
• jira-service-desk

Hi there, I'm setting up a new service desk, and I'm working with the SLAs for it. Specifically I'm setting up the Time to Respond metric. What is the difference between the metrics "Entered Status:...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Client is considering moving from another product to JSD. Challenge featured here is managing customer ABC's clients (groups Client1(User a, b, c, d), Client2, C..3, C..4, C..5 etc) users. I will not...

• Question
• jira
• jira-service-desk

I need an email to log into the jira cloud and be directed only to his queue. You can not see other queues. Thanks friends, I'm new to Jira.

• Question
• jira
• jira-service-desk

I've updated the Request Created email notification and saved. When I send a test email the correct info is displayed on the email, however when I email a new request to the support team the automate...

• Question
• jira-service-desk

Hi,  We have just started a trial for Jira Service Desk. We already are using the cloud confluence and have all our users setup via GSuite syncing.  Users have been created with .co.uk ...

• Question
• jira-service-desk

My understanding: A CSAT is being sent out when a resolution is being set on a service desk issue. Experience: I do not have any issues with mails being sent from any non-servicedesk part. In m...

• Question
• jira-service-desk
• server

When I add attachments to an issue in Jira Service Desk, attachment reference is being added as a comment.How can I avoid this?

• Question
• jira
• jira-service-desk

Can I change the default list view of "My Requests" and "All Requests" on the customer portal? I want to add new columns and filters. We are using Jira Service Desk in the cloud.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How is it possible that a software project workflow can change a service desk workflow in the background? Steps taken by us: We copied a standard software project workflow  We edited the wor...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to have a dashboard which includes the customer satisfaction values for several service desk projects? Does anyone have a solution for it?   Thanks in advance!

• Question
• jira-service-desk

We have our dev projects in Jira and out support projects in Servicedesk. Occasionally there will be a release that includes issues from both the jira dev project and the support servicedesk project....

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Not sure what I'm missing but when I export from 'Issues', none of the SLA's such as 'Time to resolution', etc. are recorded in the csv.  What's going on?

• Question
• jira-service-desk

How do I delete a queue in Service Desk?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud