Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I have created two rule using Jira automation add-ons. One is when an issue created send automated mail, it is working fine. Another is when a comment is added to issues when the request typ...
- Question
- jira-server
- jira-service-desk
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Based on https://community.atlassian.com/t5/Jira-Service-Desk-questions/Making-tickets-re-open-when-a-customer-replies-just-doesn-t-work/qaq-p/743198, it is possible for a ticket to be re-o...
- Question
- jira-service-desk
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I configured service desk to receive request via email. I have a Google group (group@mydomain.com) that users sends requests to. I have a service account (specific-user@mydomain.co...
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I need to include a status in the workflow for closed bugs.
- Question
- jira-service-desk
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Hi, We have it set up so users can submit tickets to the service desk via an email we have. For some reason, when they submit it and there are responses, it creates a new ticket for ea...
- Question
- jira-service-desk
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We did a fresh install of Jira Service Desk Server. Mysql Database. Install worked properly. Loging in as admin, when creating our first Project we get an error. Hmm... we couldn't create yo...
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Currently we have an approval queue set up in our JIRA Service Desk Project that shows tasks that need my approval, but if it is waiting on someone else to approve it as well and I have already appro...
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I'm as a customer, can create a request on customer portal and want to have ability editing own request after creating. Can I do it? I gave "Edit Issues" permission for "Service desk customer - port...
- Question
- jira-service-desk
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What is the difference between Jira Ops and Jira Service Desk? Will Jira Ops replace Jira Service Desk? What are the different use cases?
- Question
- evaluator-resources
- jira-service-desk
- opsgenie
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Scenario: How do we get the response data such as Json or even only the response code (200,403) etc. Which JSD is already getting as shown below: As for example:...
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Hi, I am new to JIRA service desk & considering it as self-service portal for end user to request access to various applications. Is it possible to have two-level approvals : first approval to ...
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I am working within JIRA Cloud and creating a Service Desk portal for our HR department, as well as an associated Software project that Issues can be linked to. As some of the questions coming...
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Hi, Is it possible to automatically change the "Solution" if the customer is not satisfied with the solution and reopens the issue? At the moment I have an automation rule that reopens an issue if ...
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How do we setup a Customer Portal under a particular Project?
373 views 7 0 Deleted user September 21, 2018- Question
- jira-service-desk
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A blog in september 2017 indicated that the eagerly awaited revamped requests resolved and requests deflected reports that allows user to view informatics at an article level were soon to be released...
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Hi guys,I recently installed a fresh Jira Service Desk solution, but when I create a new IT Project and enter to configuration -> Request Types it's never load, only a spin load icon but nothing t...
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We need the support team of one project to have no access to data from another project. It is necessary that project A support can not see customers, tasks and even the name of the project B. How can...
- Question
- jira-service-desk
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Hi, I have a few customers who responses are not then showing in the ticket when they reply by email to the email notification when a ticket is updated by an agent (they can either reply directly to...
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We are using the Service Desk(Self-hosted server) for some of our internal processes like IT and HR and are exploring using it for our Customer Service people who help out our customers. When we were...
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I have posted two questions now. The first one was marked as spam. The other as not authenticated and doesn't even seem to have registered. I have also tried to get help by commenting other wuesti...
- Question
- authentication
- feedback
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We have a Customer who can't create Service Desk Issues via email. He used to be a Jira user, but is not anymore. His User Account is deleted, but he has the same emailaddress as when had an Useracc...
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Hey, Still relatively new to this so apologies for any poor terminology used! When a user calls the IT Support department I'm in, we start typing away on a new Helpdesk ticket. We summarise th...
- Question
- jira-service-desk
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Hi community, I need to automate the assignment of issues based on the language the customer chose in the portal, not on request type. Is that even possible? Did anyone ever try? Thankful for any ...
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Hi, Is it possible to customize the view of the web portal? We want that after a customer creates an issue, he will get a text in the portal that says something like "thanks for creating an issue. ...
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Hi, We want that the customer can close his own issues. It should be possible in the web portal if I add a transition and choose "show transition in web portal". But we want that the customer can ...
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