Jira Service Management

Hi all,   Currently, my Service Desk doesn't send any notifications to the reporter but I and any other ServiceDesk users receive the notification that an issue has been created.  I've c...

• Question
• jira-service-desk

We have deployed Jira Service Desk.  Objective:  to track, record and report on planned maintenance activities and hours vs actual  Steps taken :  Installed a trial of follow...

• Question
• jira-service-desk
• asset-management
• maintenance

Is there a way to get a list of customers that are using Service Desk in JIRA cloud?    Thank You Jason

• Question
• jira-cloud
• jira-service-desk

We have several fields in the request type. We want to set few fields as mandatory and rest as optional. But the system isn't allowing me to change the field's properties. I have the admin access.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I'm trying to translate the customer portal and request types with Jira Service Desk Server 3.12 but I can't see how.  I've already translated the issues and the fields, but I can't fin...

• Question
• jira
• jira-service-desk

If we receive a ticket that we are unable to resolve we would need to assign it to a resolver.  we would want to keep track of the ticket and close it down once they have resolved the issue.&nbs...

• Question
• jira-service-desk

I am not quite sure if that is supposed to work that way, but on a Requests page (the top right corner) - if I search only based on a fragment of the word (instead of full word) it does not seem...

• Question
• jira-service-desk
• jira-service-desk-server

Hi, is it possible to create the author or the request participants from forwarded email? The idea is to forwarded the email from one account to mail account which jira server desk creates the issu...

• Question
• jira-service-desk

My PM does not like Next Gen     

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there documentation somewhere that describes in detail what Jira plugin features are and are not supported on the JIRA Service Desk (JSD) Customer Portal? For example, velocity templates? Javascri...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all, I've been hunting around the community and I can't find exactly what I'm looking for, so thought I'd raise this 'noob' question. Basically, I want to produce a field in a change r...

• Question
• confluence
• jira
• jira-service-desk

I want to exclude a particular email address from the field 'Request Participants'. Can someone advise a way? We create our issues through emails and thus the email gets automatically added to the R...

• Question
• jira-service-desk

I'm new to my role and responsible to implement and train users on how to enter client/users for Service Desk request support. Is there an How to Document that walks client s on how to summit request...

• Question
• jira-service-desk

I would like to have the widget default to a "Table of contents" and display a request type instead of asking a question. I would also like all KB articles to sort alphabetically by default.

• Question
• jira-service-desk
• widget

Due to compliance issues, there are times when we can't show the message contents to the customer in an email from JSD.  But there are many times, when we are not including sensitive informatio...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

The incoming email HTML is not shown correclty while opening an issue via e.mail in Jira Service Desk.  This is how it looks like: test -----------------> this is the written text of the em...

• Question
• jira-service-desk

Hi, We use the Server version of the Jira Service Desk, and now we are trying to create a public webpage for the Customer Portal. It is installed to our private server, which is not accessible for c...

• Question
• jira-service-desk

Hello, Here is our scenario: -  Client emails a team member directly with a support request. -  A member of our team goes into Jira HelpDesk and manually creates the ticket, setting the ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello,   i have a customize resolution field scheme. he is quit simple. : only 2 values : Done and Refused. Actually i am not able to set by default the resolution according to my workfl...

• Question
• jira-service-desk

Dear community, we use the Jira Servce Desk for our customers. Several of our clients describe the problem that they can not use Firefox (latest version) to comment on tickets. They&n...

• Question
• jira-service-desk

...esk", "active": true, "timeZone": "Europe/Prague" }, "body": "statement1", "updateAuthor": { "self": "http://localhost/rest/api/2/user?username=jitusurve", "name": "user", "key": "user", "e...

• Question
• jira-server
• jira-service-desk
• server

Hello, it seems that when a supervisor approves a request in the portal it not clear to the user that his approval was accepted by the system The fact that the approve button remains on the page ma...

• Question
• approver
• jira-service-desk
• jira-service-desk-server
• server

Hello,   we got the problem that every communication in a specific project needs to be via mail between a customer and agent. We already have JETI and ScriptRunner installed so we can extract...

• Question
• atlassian-marketplace
• email-this-issue
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• +1 more tag...

Hi Community, Can you advice me on what's wrong with my code? it seems not to work when I want to change the value of Issue Type (e.g. Bug to Problem) using the value of single select field. Here's...

• Question
• adaptavist
• jira-service-desk
• scriptrunner
• server

This is error Your JIRA Service Desk license's user limit is exceeded. Users with this license only can't create issues until you have upgraded your license or reduced the number of u...

• Question
• jira-service-desk
• jira-service-desk-server
• server