Community resources
Community resources
Community resources
Jira Service Management
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Hi , I do have a custom field and written a behaviour script to populate the values . Is there a way to schedule the script so the data populated can be refreshed weekly once and not e...
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Is there a way to set an SLA by ticket priority? In other words, if I have an incident ticket that comes in, it may be classified as a high, normal, or low priority. All of those hav...
- Question
- jira-service-desk
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We have encountered this a few times where an agent accidentally CC's a customer from a company other than the people within the organization we are working with on the ticket. This is a huge securit...
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How do I remove the literal "Newsletter / Marketing" from subject of the email notifications sent to our users from our Jira Service Desk project? I understand I might need to modify the Velocity te...
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Hi Team, In our service desk portal we have an option to raise two different issues types. 1. Bug type 2. Feature request type When ever user is submitting Feature request type, w...
- Question
- jira-service-desk
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Hi, I have a problem with sending emails to customer. I think it has something to do with project permissions but I have no idea what is wrong. Configuration shortcut: - Jira Service Desk pro...
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Hi, How can I set up the following: I got a ticket and want to solve it. I press on "solved" and then I want a to get a "solution field". We dont want to add a comment and solve the ticket after. ...
- Question
- jira-server
- jira-service-desk
- server
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Dear Team, I would like to create a project and set a kind of website for end users to raise requests in JIRA IT Service Desk. Below are my requirements. I need log SLA for each ticket. Pr...
- Question
- jira-service-desk
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Hello, I want to give read permission for all users (not only agents) to Jira Service Desk queue (in our scenario all users can show current open task). Could someone tell me is that po...
- Question
- jira-service-desk
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Hi Team, We are getting error while adding email request ERROR: "Error when editing email setting" Please do the needful. JSD: JIRA v7.8.1 OS: RED HAT Linux 7.x Thanks Sanjeev Kumar N
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I've installed several add-ons (cloud Jira) and all of them are inactive due to missing license. Whenever I try to evaluate trial license, the progress bar reaches about 80% and Updating add-on lice...
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We currently have the server version of Jira and we would like to get the Cloud version of Confluence, is it compatible ? We would like to link the Jira service desk to confluence cloud : create art...
- Question
- confluence-cloud
- jira-service-desk
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Hi All, I am trying to create a Jira Service Requesting using Python Jira API. https://jira.readthedocs.io/en/master/ I have successfully created a Jira ticket through via the Service Desk...
- Question
- jira-service-desk
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Hello Community ! I just want to ask if it is possible to hide unrelated fields on Edit Screen based on the Requests Screen Scenario is: *Requestor creates a ticket, and he/she needs to fil...
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Hi Team, I was wondering if there is any way to customization email notification to allow the user to take action on the email notification instead log in to Jira. Thanks Abhi
- Question
- approver
- jira-service-desk
- notification
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Hey guys, took over backend admin tasks for our Jira Service desk and we upgraded to datacenter addition. I am setting up ha/failover and just needed to verify where I am placing the cluster.properti...
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Hello all, I would like to automatically attach an issue created from the form to a specific epic. I've done that for component including following and it worked. <input type=...
- Question
- jira-service-desk
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Dear All, How to the priority field according to another custom field (multiple values) ? Context: We will move from redmine to Jira soon. Currently, the custom field is named "Priori...
- Question
- jira-service-desk
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Is there any possible way I can create an issue same time adding watchers using the emails of the users? I could separately add watchers using the userId but I want it using the user email. ...
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The current default message in ServiceDesk when an issue is resolved is set to ${event.user.name} resolved this as ${issue.resolution}. How do I ensure the last comment (assuming this is the so...
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We have integrated our Github with our Jira Projects. Recently we started to use Jira Service Desk and we don't see that integration (not able to see our Github code link in the Service Desk tickets ...
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After installing JIRA Service Desc I have not items of the menu (Administration > Applications > Versions & licenses page) for change configuration. And I haven't options to ...
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Hi there, I have recieved feedback from two customers (different projects, same workflow, same permissions) that they are not able to use the transition "back to support" from status "waiting for cu...
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Hi all, My atlassian-jira filed rotation failed,and the size growed up 100G . Do you have the same experience and how to resolve it ? Regards, Beender.
- Question
- jira
- jira-server
- jira-service-desk
- log
- server
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Hi, I'm looking for a very simple and easy solution for managing tasks of support. I want them to have a priority of 3 levels. And the SLA should be measured in 2 ways. Time to response - task...
- Question
- jira-service-desk
- sla
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