Jira Service Management

Hi all, We are nearing a launch date for Jira Service Desk.  One concern right now is user account creation.  I am trying to make some sense out of how this will work, practically.  R...

• Question
• jira-service-desk

When an email goes out to "AllUsers" we do not want it to create a ticket.  How do we keep this from happening?  We need to block all emails sent to "AllUsers" only.

• Question
• jira-service-desk

Hi, I would like to know if there is any way of using the public JAVA API to know if an field is hidden on the service desk or not. See screenshot for more information. I know that there is an R...

• Question
• api
• atl-dev
• java
• jira-service-desk

I want to use our mailbox support@domain.com to automatically create support tickets. The mailserver runs on Exchange. I'm sure that my details are correct because when I test on https://www.wo...

• Question
• jira-service-desk

We have Jira Service Desk 3.3.1 which is installed on Windows server. We want to localize the service desk portal contents but we couldn't manage to find which property files in which jars should be...

• Question
• jira-service-desk

Hi there, we are importing mails as a support channel into our service desk. Now I saw that all issues have automatically watchers on the tickets. It seems that they are added automatically after ...

• Question
• automation
• comment
• jira-service-desk
• watch

Does anyone know of an equivalent to Power Scripts or ScriptRunner plugins for the Cloud version of Jira Service Desk?

• Question
• jira-service-desk

Hello,   How does the internally comment field work precisely, it will be shown to the customers who made the ticket. I only want the the servicedesk agents to see the comments. Also if i reso...

• Question
• jira-service-desk

as it is shown in the picture below the form will be submitted via portal by student to the admin, and after confirmation , i want admin to be able to send the ticket to library, accommodation and im...

• Question
• jira-service-desk
• parallel
• status
• transition
• workflow

Hi there, is there a possibility to mark tickets in the agent portal (not viewable by customers) as favourite or to activate some other sort of flag on them? We would like to mark tickets that meet...

• Question
• favourite
• flag
• issue
• jira-service-desk

Hi, I currently want to maximize our agent count for small teams (3). However, I noticed that the administrator account I used to register our group is counted against agents. I really don't plan to...

• Question
• evaluator-resources
• jira-service-desk

Does anyone know of a plug-in that will allow importing of data from an external SQL database?

• Question
• jira-service-desk

Hi,   We are using JSD for ticketing and customer are logging tickets for builds and I want to filter out all the tickets raised by the customers in jira service desk using request-type field ...

• Question
• jira-service-desk

SLA Breached Reports show there 2 issue is Breache but while we click on that 2 Issue.  It will show more that 2 Breached issue.

• Question
• jira-service-desk

I have customers that were created automatically by mail channel. All automatically created ones are within the root and not within their organisation (which is so far clear why ;-). Now I want to ...

• Question
• customer
• jira-service-desk

Hi,  We allow anyone to submit incidents by access the URL. However, we would like to customize the portal ID for public URL to use certain name rather than a running number (eg: https://x...

• Question
• jira-service-desk

We had this issue on 3.11.0 and have just upgraded to 3.11.1. Still the same issue. Issue URLs can be accessed from the dashboard. But not from within the "Assigned to me" queue. You can right click ...

• Question
• jira-service-desk

Hola, necesito poner una solicitud de servicio, en la cual, tenga 3 o mas campos personalizados tipo cascada, y que al seleccionar cierta opción en el primer campo, en los otros se muestren las opcio...

• Question
• jira-service-desk
• jira-service-desk-cloud

How do we change the site admin?

• Question
• jira-service-desk

Hi everyone !   The evaluation license is expire in jira service desk and after that i try to update it, but the option of "versions and licenses" no longer appears, when I click about the ad ...

• Question
• jira-service-desk

At my old company I was able to assign a group as a component lead, and then use that group as the default assignee.  Same thing with a project.  By doing this, I was able to have a group o...

• Question
• component
• group
• jira-service-desk

I am using JIRA Insight to manage our assest. I am able to assign a single asset to one perosn, but is there a way to assign bulk assets to one person?   Example:  I would like to assign ...

• Question
• asset-management
• jira-service-desk

I can see the queues tab in my service desk jira  

• Question
• jira-service-desk

I'm having trouble associating a custom screen I've created with a field configuration screen.  Wondering if I could get some help.

• Question
• jira-service-desk

Hi, Does anyone know of a plug-in that can assign a set amount of time to a user when the user transitions into a status and out of the same status?  

• Question
• jira-cloud
• jira-service-desk