Is it possible to assign a bug reported by customer via Jira service desk help center to Jira user?

[Shilpa_EONSG]

Assuming Jira service desk project has 3 agents, when customer reports an issue via help center, can that issue be re-assigned to Jira user(technician or developer) to resolve it, such that time can be logged for solving the issue as well?

[Jack Brickey · Accepted solution]

JSD issues can only be assigned to a JSD agent for the project in question. You can Create a linked issue in the JSW project. 

[Shilpa_EONSG]

Thanks! How can I link JSD issue to JSW? 

Also are administrators considered as agents as well?

[Jack Brickey]

In cloud there is a Create linked issue. No admins are not agents.