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Is it possible to assign a bug reported by customer via Jira service desk help center to Jira user?

Shilpa_EONSG
Shilpa_EONSG
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March 19, 2019

Assuming Jira service desk project has 3 agents, when customer reports an issue via help center, can that issue be re-assigned to Jira user(technician or developer) to resolve it, such that time can be logged for solving the issue as well?

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Jack Brickey
Jack Brickey
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March 19, 2019

JSD issues can only be assigned to a JSD agent for the project in question. You can Create a linked issue in the JSW project. 

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Shilpa_EONSG
Shilpa_EONSG
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March 19, 2019

Thanks! How can I link JSD issue to JSW? 

Also are administrators considered as agents as well?

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Jack Brickey
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March 19, 2019

In cloud there is a Create linked issue. No admins are not agents.

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Jira Service Management
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