Jira Service Management

Hello, We migrated to a new server (previously hosted on Kubernetes), using the guide at https://confluence.atlassian.com/adminjiraserver073/migrating-jira-applications-to-another-server-861253...

• Question
• jira-service-desk

Is there a way to auto-assign a Country(Custom field) to email requests we get, based on their email address (de , co.uk , .com etc)

• Question
• jira-service-desk
• atlassian-marketplace
• email
• request

I have build a dashboard for each employee (4 in total), whereby it essentially details their KPIs. I was hoping to send send each separate dashboard to each employee respectively on a fortnigh...

• Question
• cloud
• jira-service-desk

Im struggling to build a situation, which the form submitted by student will be passed to departments as it is shown in the workflow, and it will go to YOUR APPLICATION IS IN PROGRESS status. in this...

• Question
• automation
• field
• jira-service-desk
• post-function
• trigger

I nee see in the issue how many time the issue was in each assignee user group. How can I do it ?

• Question
• assign
• jira-service-desk
• sla

Hello everyone,  I have a workflow transition triggered by an automation that changes status from Received to In Progress on a public comment. Manually triggering the transition properly p...

• Question
• jira-service-desk

Hello -  I have been using JIRA Core for some time, and I am a new JIRA Service Desk user. I have begun to create a basic IT project in which customers send an email, an Issue gets created, etc...

• Question
• email
• jira-service-desk

What are the licensing implications for Adding Service Request Issue Type to a non-service desk project? Will it fall under  Perpetual Jira Service Desk use and agents  

• Question
• jira-service-desk
• jira-software

Hello, I am running Jira Service Desk 3.11 on Jira Software 7.8.1 and want to create a new Jira Service Desk Automation rule. I want to do exactly this: https://confluence.atlassian.com/servicedesk...

• Question
• jira-service-desk

ERROR: 2018-03-22 14:04:46,649 http-nio-8080-exec-25 ERROR bkoenders 844x1937529x2 1ld48gy 127.0.0.1 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handl...

• Question
• jira-service-desk

Example: A customer raises a request. The agent handeling the request has to ask something to a third party. How can the agent do this and still stay in Service Desk, without switching to a mail pro...

• Question
• email
• jira-service-desk
• notification

Hi, everyone! I'd like to ask how you manage to use JSD as internal service desk? Is it possible to set it as service management / change management process automaton software? I faced few major pro...

• Question
• jira-service-desk
• jira

If you share a comment with customer - JIRA sends a notification mail to all participants. That fine and exactly what we need. It also shows the participants in this notification by using the variabl...

• Question
• jira-service-desk

Hi, Jira service desk users are unable to login into the service desk customer portal.   Error Message shows as " You do not have a permission to log in. If you think this is incorrect, pleas...

• Question
• jira-service-desk

Hello Is it possible to have Project Names in other languages (such as German)

• Question
• jira-service-desk
• language
• translate

Hi,   we are trying to use Jira Service Desk in our company. When we tested the automation it did not work in the case of the keyword being sandwiched between other words (like word keyword wo...

• Question
• automation
• jira-service-desk

Goal: To have a dashboard that tracks the KPIs of 4/20 staff members.   I have created a project which has more than 20 staff members using it. I am trying to create an individual Av...

• Question
• age
• chart
• dashboard
• jira-service-desk

An Account Manager commented on a Service Desk ticket and clicked Internal. The Internal label shows next to the comment, however when the Account Manager looked at her email notification the custome...

• Question
• comment
• internal
• jira-service-desk

Hi all, We are nearing a launch date for Jira Service Desk.  One concern right now is user account creation.  I am trying to make some sense out of how this will work, practically.  R...

• Question
• jira-service-desk

When an email goes out to "AllUsers" we do not want it to create a ticket.  How do we keep this from happening?  We need to block all emails sent to "AllUsers" only.

• Question
• jira-service-desk

Hi, I would like to know if there is any way of using the public JAVA API to know if an field is hidden on the service desk or not. See screenshot for more information. I know that there is an R...

• Question
• api
• atl-dev
• java
• jira-service-desk

I want to use our mailbox support@domain.com to automatically create support tickets. The mailserver runs on Exchange. I'm sure that my details are correct because when I test on https://www.wo...

• Question
• jira-service-desk

We have Jira Service Desk 3.3.1 which is installed on Windows server. We want to localize the service desk portal contents but we couldn't manage to find which property files in which jars should be...

• Question
• jira-service-desk

Hi there, we are importing mails as a support channel into our service desk. Now I saw that all issues have automatically watchers on the tickets. It seems that they are added automatically after ...

• Question
• automation
• comment
• jira-service-desk
• watch

Does anyone know of an equivalent to Power Scripts or ScriptRunner plugins for the Cloud version of Jira Service Desk?

• Question
• jira-service-desk