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What if a user does not accept a team invitation?

marco vranken
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March 19, 2019

When you send an invite to a user via team invite, the user will be added to the team of agents immediately, without the user having accepted the invitation yet, at least that's the feeling I have.

After the invitation has been sent, the administrator can assign requests to this agent (or user), although he has not accepted yet... strange I think?

1. Can you see as administrator if a user (or agent) has accepted the invitation or not?

 

 

 

 

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