Hello! We are looking for a tool that can allow our HelpDesk and Support Team to:
- Start a remote session with another computer and control that device
- Allow several sessions per technician simultaneously
- Transfer the session to another team member
- Record sessions
- Provide reporting on sessions
As well as integrate into Jira if at all possible. I've found RescueAssist as a tool that does all of the above, but I cannot find any information about integration. Does anyone know if it does integrate? If not, does anyone have a tool that does most or all of the above and integrates?
