Copying settings from JIRA software to new JIRA Service Desk

[Donn Lee]

Hi, 

Recently got Jira Service Desk as we wanted to move some operations over from Jira Software to Jira Service Desk.

Is there a simple way to export and import the settings(eg. fields, screens, workflow, priorities, etc) I used from Jira software to my new Jira Service Desk?

They are both ran from the same server.

[Jean-Théo [Adaptavist]]

Hello @Donn Lee and welcome to the community!

This process can be done quite easily by using a plugin such as : 

https://marketplace.atlassian.com/apps/1211147/project-configurator-for-jira?hosting=server&tab=overview

OR

https://marketplace.atlassian.com/apps/1211611/configuration-manager-for-jira

In both cases, you can export the projects you wish to move. The export can include : issues, custom fields, workflows, issue type schemes...

Then you simply import the file you exported to your service desk, and all the items will be created!

I hope this helps,

JT