Community resources
Community resources
Community resources
Jira Service Management
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Hello, I need information on following points. How to can we update the issue status in jira service desk using api. can we fetch the Resolution field value from the jira service desk using api. ...
- Question
- developer
- jira-service-desk
- rest-api
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...heir environment and no further issues exist. This period of time could have been anything from days to months, or even a year. Therefore, I could not get true SLA stats. I recently implemented a c...
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Hello, I'm currently trying to add user groups as approvers in my workflow, however the existing user groups do not show up as options. They seem to be generic ones that ...
- Question
- jira-service-desk
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I used to see a third option on this menu, this option would redirect me to the users configuration and allow me to edit some things for this user. I don't remember how this option was named, but it ...
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Hello I wonder if it's possible to require approval from multiple approvers in a Service Desk issue? In our case we need approval both from manager and finance. When you got approval from al...
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Hello , How can I set up an automed rule, which resolves an issue which has as reporter always the same email address and set the solution to 'Known Error' and link the issue to another issue? Auto...
- Question
- jira-service-desk
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Help ... We had Portal access enabled for clients to enrol and the log in as required to our Portal. However, overnight, behaviour has changed that when users click on the link to Porta...
- Question
- jira-service-desk
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Help ... We had Portal access enabled for clients to enrol and the log in as required to our Portal. However, overnight, behaviour has changed that when users click on the link to Porta...
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Hi, I have set up an email address for costomer requests to Gmail account (after overcoming their security issues). But any of incoming mails to this account is not creating an issue in our Jira ser...
- Question
- jira-service-desk
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Is it possible to use the rest api to change the Customer Portal Announcement ?
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Hi community, I just set up the Jira ServiceDesk and added an e-mail address to fetch tickets. While this does work flawlessly, I wonder about how to reply to the users: If I change somethin...
704 views 1 0 Deleted user October 26, 2018- Question
- jira-service-desk
- new-to-jsm
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HI, I want to show all the issues raised by all user on the portal to all other service desk customer. In our project 30 request are raised by the users but in all request function not sh...
- Question
- jira-service-desk
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When a customer raises a request in customer portal he has to pick a user in user picker custom field to whom a notification email should be sent on issue creation. I have also given not...
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I have just updated Jira Software for our service desk but now the project queue does not show (url link shows as dead) everything else seems to be working. We can still take tickets but ...
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Using Service Desk 3.15.1 on Server 7.12.1, I already have a couple of working automation rules that are triggered WHEN Comment added, and also have conditions of "IF Issue matches", and then I have ...
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My China team will be in the US this week. Is there any way to set up SLAs for their week in the US without affecting the other ticket's SLAs that they handle in China?
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In order for customers to be able to email the support email configured for service desk, do they need a Jira license? What about to register for an account in the customer portal? If not, how do I...
606 views 3 0 Deleted user October 25, 2018- Question
- jira-service-desk
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I tried looking in the project setting and other setting couldn't able to way to disable to servicedesk. Please help.
- Question
- jira-service-desk
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...gens)? We enable "public" option, enable "anyone can create issue from email" but it work for licensed users(agents) oly=|. How to set permissions for unlicensed customers to "issue from email" creation?
- Question
- jira-service-desk
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I am setting up Service Desk and testing with my own personal email account. When I use the "Respond to customer" feature, the email is sent to the customer but the customers response does not affect...
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Currently, users can only upload files of 10mb or less when creating a service desk request. Is there a way to increase this number? I am using Jira cloud. Thanks
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This sucks I hate sites with no contact page anyone know where this is at? Opened new account and can't add any team members. In about 5 min I'm done with this site.
- Question
- jira-service-desk
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Over the past few days we have experienced issues with making changes to the Customer Portal viewable statuses and transitions. We are unable to click on 1 transition to make a specific change to the...
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I'm not able to find the specific answer to my question. I've found loads of stuff about how Service Desk integrates with Jira but not a specific answer to my question which I'd like before I set off...
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User (customer) created from email in Service Desk become also part of Jira Software, how avoid this? there is no way to prevent that User become registered as customer, but with taht he have automa...
- Question
- jira-server
- jira-service-desk
- jira-software
- user
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