Community resources
Community resources
Community resources
Jira Service Management
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We have one Jira SD project setup where the plan is for all customers (assigned to an organisation) can access and raise tickets for their organisation only. What we'd like to do is setup SD Team Me...
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how can i do that? i have an email my issue template email that is triggered by a custom event, that event fires on all issues, but i want it to fire only on actions from my agents, not customers. ...
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Hello I would like to notify issue status to LINE messenger. I have try to use solution webhook in project automation but can’t do it. Cloud anyone have solution? Please help
- Question
- atl-adm
- jira-service-desk
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We've linked a Confluence knowledge base to our JIRA Service Desk portal. Users can access articles through the Help Center, but they cannot connect to the Confluence page directly through the link w...
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I'm working on configuring Service Desk. In addition to the regular "Assignee" field, I also need a field which will allow me to assign tickets to a group. Following the suggestion here, I setup a gr...
- Question
- jira-service-desk
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In Service Desk the only emails permitted in the to field is the customer and the reporter. My goal is the send emails to others and to Pager Duty if SLA violations occur. What am I mi...
- Question
- jira-service-desk
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On the User Portal, I need to be able to export the tickets that the user sees to xls, csv, or txt. Is this possible? Is there any Add-On?
- Question
- jira-service-desk
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On the User Portal, I need to be able to export the tickets that the user sees to xls, csv, or txt. Is this possible? Is there any Add-On?
- Question
- jira-service-desk
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Hi, I try to put an User property to himself with a customer with no groups or role, or any Atlassian Licences. I always have a redirection of the url /servicedesk/customer/portal/ whe...
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We have used 'Sends a customizable email to the selected recipients and with the given content' post function on 'Issue Created' event with JQL filter as status = "Payroll Initiated" but the we are n...
- Question
- jira-service-desk
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After safe mode, we cant install Jira Service Desk on the server. We reinstall addon in a marketplace when seeing this error ```INFO673x5562x1 1rb0vtg /rest/plugins/1.0/installed-mark...
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We get around 50% ticket of the same kind which often has same resolution/RCA steps. Can I create knowledge base containing unique ticket id or reference id which can be linked to tickets?
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I can be able to create projects with business and service desk , but i'm not be able to view the options of creating a software type project
- Question
- jira-service-desk
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Our Jira Service Desk (Cloud) system sends emails upon issue creation which say "Just confirming that we got your request. We're on it." despite modifying the request created content at /service...
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I'm trying to add an Office 365 email account (It's a regular email account not a shared one) I've verified the username and password and keep getting this message: Unfortunately JIRA could...
- Question
- jira-service-desk
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Hello Community, Per my Manage Add-ons section I no longer have Adaptavist Scriptrunner installed... but I have a lingering "Adaptavist ScriptRunner for JIRA Cloud" System User account which I ...
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When a request is raised to support@, the full name of the requestor becomes linked/merged with the support@ address and I can find no way to unlink it, the user accounts are unaffected in Google Adm...
- Question
- jira-cloud
- jira-service-desk
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I would like to lock down user access (for customers) to reporting an issue and getting just the notification that it has been received and resolved, but NOT have them get log in access t...
- Question
- jira-service-desk
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We have an automation rule where the operational categorization and other fields are being set when a ticket is opened. On a subset of our tickets, when the Request Participants are added to the tick...
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Hello, I have a problem. My SD instance for this project has CSAT enabled. I open an Issue through "Raise a Request" and resolve with another account. Going back to the customer account...
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Hi, Is there a way or a plugin that can enhance organization with a set of attributes? Regards, Ahmed Trabelsi
537 views 3 0 Deleted user May 2, 2018- Question
- jira-service-desk
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Hi, I need to add support contract details on JSD project wich are: - Start date - End date - Effort - Customer - Status Please note that a JSD project may be associeted to many support contra...
826 views 5 0 Deleted user May 2, 2018 -
Hello there, I'm using a Power BI Content Pack to retrieve information from my Service Desk Portal, and i need to get information from the Customer Satisfaction Feedback field, but i dont fi...
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Hi, Is it possible to get the user properties with the JIRA API. I try to custom the customer portal with some javascript and I need this informations Can you help me ? Best...
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I have created a post function with JMWE that sends an email to our customers for a certain issue type. Everything works fine in regards to sending the email and the groovy script. However th...
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