Jira Service Management

Does anyone have any workaround or suggestions to help reduce the pain of Service Desk reset password not showing error if password complexity is not met   This issue is a real barrier to prov...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi I created a new status in my workflow, and needed to create a transition back to the workflow. However its not letting me edit; with a notification saying I cannot perform the operation on a...

• Question
• jira-service-desk

Hi, 1. I'm creating one project TEST1 2. I create two client accounts USER1 / USER2 3. I create one jira desk account USERDESK 4. USER1 create task at project TEST1 5. USER2 can't see this tasks...

• Question
• jira-service-desk

Dear Team, I would like to know JIRA service desk training institute in Bangalore-India

• Question
• jira-service-desk

In the screen used during the Resolve Issue transition there is a label/title at the top that I want to remove. The same form is used in the Cancel Issue transition. However, in this case the label/t...

• Question
• jira-service-desk
• jira-service-desk-server
• screen
• server

Hello everyone, using the view in portal option for a category displays only a blank page, even if the category has articles and they can be displayed without problems. It should not ...

• Question
• category
• cloud
• customer-portal
• jira-service-desk
• jira-service-desk-cloud
• +1 more tag...

I need to resolve my sdms tp registration problem by mistakenly i submitted center tp creation on sdms portal of nsdc and again i have to submit that tp under state tp

• Question
• atlassian-support
• jira-service-desk

Is there an API option that will allow me to: Set up a "Help" link within my website The link will direct the user to the JIRA Service Desk Portal

• Question
• atl-adm
• evaluator-resources
• jira-service-desk

How can i add someone as a collaborator

• Question
• jira-service-desk

Given a Service Desk issue I'm working on, what's the quickest way to get the equivalent Service Desk Portal URL that those outside the project can view (for example the request participants)?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all, on a Atlassian community page I've found this "pro tip": "Pro tip: To create custom email triggers, go to Project setting > Automation and create a new custom rule. Set up your triggers ...

• Question
• email
• field
• jira-service-desk
• notification

Hi All, How to change the workflow which is linked with multiple issue types, I wanted to remove one transition in one issue type without affecting to linked issue types for same workflow.

• Question
• jira-service-desk

Hey there,   I got a conceptual Question on how to best create Service Desk Requests from Mobile Device. Some of our Employees get lot's of Customer Inquires directly in their E-Mail Box. Whe...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

It will be good if we can configure in one project Service Desk - Email address per request_type. ie. atm@domen  for   request_type   ATM pos@domen   for   request_type &nb...

• Question
• jira-service-desk

Hi, Is it possible to mark a comment as a solution? At the moment the workflow is like this: 1. If we can resolve the issue, we press on the next status "Solution" and get a "pop-up" window where ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi There,   We have some clients who are replying above the line to our support email and cc'ing staff emails. When this happens the email goes to the staff email accounts but does not add the...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have Service Desk Project. Under "Reports" -> "Workload" I see a sorted list of all unresolved tickets per user. (How) is it possible, to filter this list - e.g. like "only issueType=Bug" ?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all, I defined the Not Available value in the Object Scheme states, so I inserted the state attribute into the objects. I followed the instructions shown here:  https://documentation.riada...

• Question
• insight
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• +1 more tag...

I need to share a SLA Service Desk report on my Dashboard because I neet to be seen by non SD users. There is any way to do it?

• Question
• dashboard
• jira-service-desk
• report
• server
• share
• +1 more tag...

Hi, i created new project using the option Create with Shared configuration after that i clicked on the project menu option  and click on new project and seen side menu like a masked for m...

• Question
• jira-service-desk

I have Jira Software and JSD running on the same instance with SSO. Noticed that when a internal customer uses the Customer portal I get 2 accounts (one with the email address and other with the use...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello guys, I tried for more then 3 days to configure some 'request types' into a Service Desk project JIRA on premise but when I want to 'edit fields' I keep receiving the following error: Fie...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have multiple service desk projects within our cloud solution that belong to different departments.  Currently, we use a rule to change status of issues from waiting for customer to waitin...

• Question
• atlassian-support
• jira-cloud
• jira-service-desk

Url https://helpdesk.unitsys.ru/secure/admin/monitor_database.jspa

• Question
• jira-service-desk

How can I to integrate the Jira Service Desk client portal with my website?  

• Question
• jira-service-desk