Community resources
Community resources
Community resources
Jira Service Management
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Hello! Can you please help us with connections our corporate email on yandex.ru with service desk. We can the same configurate server with Jira software but it's havnt that problem. Log file
- Question
- jira-service-desk
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We create our issues using emails and most of the emails do contain line breaks. However due to the spacing settings in JIRA, these appear as extra lines in the Description field. Too much white spac...
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1. Enduser Portal customization 2. add a component field 3. add a plug in to create a request without login
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I am looking for a consultant who can help me migrate from telesupport helpdesk (access database) to Jira Help Desk. Can anyone point me in the right direction?
- Question
- evaluator-resources
- jira-service-desk
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Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope that...
- Article
- faq
- jira-service-desk
- new-to-jsm
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We are starting with Jira software and servicedesk. In our situation we are supporting multiple brands so we want to create for every brand a servicedeskproject. For every brand it is now possible to...
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The ability to do bulk modifications or work a ticket in a search result (assign, transition etc) without opening the item is very useful. Unfortunately these features are not in the queues on ...
- Question
- jira-service-desk
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I've not found a way of altering the status on a ticket when a linked issue is created. Is there a way to do this?
- Question
- jira-service-desk
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I have one set of agents that are being supervised by one person (A) and another set that are being supervised by another person (B). Right now, every issue can be viewed by -a specific agent that ...
- Question
- jira-service-desk
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...ote: Under project setting -> Customer notification -> Public comment added. To: Customer involved and we able enabled Exclude person who caused the action checkbox.
- Question
- jira-service-desk
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Hi, We are setting up a Jira Cloud site with Gsuite integration for a Company to handle product complaints from their external customers in Jira Service Desk. Their agents does not want their...
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It would be nice if a customer could ask a question on his Google home assistant and that the assistant is reply'ing with the instructions or showing the instruction on the Google Home Hub. ...
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Dear Community, I'm just starting with creating a KB for our customers. Given our customer distribution I would like to offer the content in English, French and Romanian. How can I configure the KB ...
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Hi there, Is there a way to: Put a background image to the customer portal? Change colours around Make category links bigger For the JSD Server - customer portal? Thanks
- Question
- jira-service-desk
- new-to-jsm
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I am setting up JIRA Service Desk, I will me using a custome email which users will send emails to that will automatically create tickets in JIRA. The email account needs to be secure as sensit...
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Hello, We are using JIRA service desk to manage some customer interactions coming from our app but we also use it for general support. I have different requirements for email notifications i...
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Hi , I want to monitor monthly what are the most requested service request types monthly as my product performance feedback from customers. How to see it? can we produce like simple graph of service ...
- Question
- jira-service-desk
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Status—-> transition —-> status I have a critical issue in a Service Desk workflow, requirement is create a workflow Status—-> transition —-> status—> sub- status
- Question
- jira-service-desk
- status
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Hi there, I need a feature that let customers know what ticket that they create, get a response. maybe like a new mail that is bold or maybe get a notification in toolbar. what should I...
- Question
- customer-portal
- jira-service-desk
- notification
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Salut, J'ai cliqué dans '' créer un projet maintenant'' puis sélectionner Centre de Services informatiques / suivant. J'ai écrit mon nom complet dans Nom. Une clé à 4 chiffres est générée aut...
- Question
- jira-service-desk
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Hi We have a public facing jira instance (service desk) and would like the option to have public users sign-up and submit issues to our service desk. I read on one of the atlassian d...
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Hello Team, Does anyone have a code they can provide to help me providing a SLA time with tickets spent within certain group we monitor? Looking for the following Time taken since we revived the ti...
- Question
- jira-service-desk
- jira
- remedy
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Hi I am setting up a new queue in service desk. When I switch the 'issues to show' JQL to advanced it does not render the text. Jira version 7.12.1, Chrome on macbook I have found that this wor...
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The only answer to this is from a year ago and the instructions are no longer valid. Where in JIRA Service Desk do I set the 'Default Assignee' in my project? I can see it in the Service ...
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Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk! We’d love to hear your thoughts on the pros and ...
Atlassian Community Events
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