Does anyone have any workaround or suggestions to help reduce the pain of Service Desk reset password not showing error if password complexity is not met This issue is a real barrier to prov...
Hi I created a new status in my workflow, and needed to create a transition back to the workflow. However its not letting me edit; with a notification saying I cannot perform the operation on a...
Hi, 1. I'm creating one project TEST1 2. I create two client accounts USER1 / USER2 3. I create one jira desk account USERDESK 4. USER1 create task at project TEST1 5. USER2 can't see this tasks...
Dear Team, I would like to know JIRA service desk training institute in Bangalore-India
In the screen used during the Resolve Issue transition there is a label/title at the top that I want to remove. The same form is used in the Cancel Issue transition. However, in this case the label/t...
Hello everyone, using the view in portal option for a category displays only a blank page, even if the category has articles and they can be displayed without problems. It should not ...
I need to resolve my sdms tp registration problem by mistakenly i submitted center tp creation on sdms portal of nsdc and again i have to submit that tp under state tp
Is there an API option that will allow me to: Set up a "Help" link within my website The link will direct the user to the JIRA Service Desk Portal
How can i add someone as a collaborator
Given a Service Desk issue I'm working on, what's the quickest way to get the equivalent Service Desk Portal URL that those outside the project can view (for example the request participants)?
Hi all, on a Atlassian community page I've found this "pro tip": "Pro tip: To create custom email triggers, go to Project setting > Automation and create a new custom rule. Set up your triggers ...
Hi All, How to change the workflow which is linked with multiple issue types, I wanted to remove one transition in one issue type without affecting to linked issue types for same workflow.
Hey there, I got a conceptual Question on how to best create Service Desk Requests from Mobile Device. Some of our Employees get lot's of Customer Inquires directly in their E-Mail Box. Whe...
It will be good if we can configure in one project Service Desk - Email address per request_type. ie. atm@domen for request_type ATM pos@domen for request_type &nb...
Hi, Is it possible to mark a comment as a solution? At the moment the workflow is like this: 1. If we can resolve the issue, we press on the next status "Solution" and get a "pop-up" window where ...
Hi There, We have some clients who are replying above the line to our support email and cc'ing staff emails. When this happens the email goes to the staff email accounts but does not add the...
I have Service Desk Project. Under "Reports" -> "Workload" I see a sorted list of all unresolved tickets per user. (How) is it possible, to filter this list - e.g. like "only issueType=Bug" ?
Hi all, I defined the Not Available value in the Object Scheme states, so I inserted the state attribute into the objects. I followed the instructions shown here: https://documentation.riada...
I need to share a SLA Service Desk report on my Dashboard because I neet to be seen by non SD users. There is any way to do it?
Hi, i created new project using the option Create with Shared configuration after that i clicked on the project menu option and click on new project and seen side menu like a masked for m...
I have Jira Software and JSD running on the same instance with SSO. Noticed that when a internal customer uses the Customer portal I get 2 accounts (one with the email address and other with the use...
Hello guys, I tried for more then 3 days to configure some 'request types' into a Service Desk project JIRA on premise but when I want to 'edit fields' I keep receiving the following error: Fie...
We have multiple service desk projects within our cloud solution that belong to different departments. Currently, we use a rule to change status of issues from waiting for customer to waitin...
Url https://helpdesk.unitsys.ru/secure/admin/monitor_database.jspa
How can I to integrate the Jira Service Desk client portal with my website?
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