Customer Portal

[Yolanda Vega]

There's a "Share" field that auto populates the Organization within the form, however, when you click create and it takes you to the details of the issue it doesn't populate customer within the organization.

Customer clicks on share, the share window opens:

• doesn't populate all customers for organization
• It doesn't populate the organization to be selected

Please advise...???

Thanks

[Angélica Luz]

Hi Yolanda,

For customers to be able to share the ticket with other customers and organizations, please go to Project settings > Customer permissions > Who can customers share requests with? > "Any customer or organization, by searching this project. This option allows them to search all customers in the current project."

Please, give it a try and let us know how it goes.

Regards,
Angélica

[Yolanda Vega]

Is the customers within the same organization that are not getting notifications.

[Yolanda Vega]

[Angélica Luz]

Hi Yolanda,

Is this related to the other question?
If so, I've just updated the other one, so if you have any question, please let us know through the other question.

Regards,
Angélica