Customize ServiceDesk Customer Portal

[Lars Blaschka]

Hey community,

currently I am struggling with the customization of our JIRA SD customer portal. 

I would like to add a field / box with some information in the incident overview. I add a screenshot to make it clearer:

This is the overview for the customer of a created bug. I would like to insert a box on the right side where I write some information for the customer. I don´t want to show this box anywhere else. I also don´t want to show this field in the screen where the customer creates the bug. 

Is this possible?

Thank you!

Cheers 

Lars

[Jack Brickey]

You cannot OOTB. Check the Marketplace for possible addons if that is an option for you.  

[Lars Blaschka]

Thank you for your fast reply Jack.

Do you have any recommendation for an Add-On which could meet our requirements?

[Jack Brickey]

While I have no experience with it, I see this one mentioned often in the Community- extension-for-jira-service-desk. Give it a try and/or search for others.