Jira Service Management

It will be good if we can configure in one project Service Desk - Email address per request_type. ie. atm@domen  for   request_type   ATM pos@domen   for   request_type &nb...

• Question
• jira-service-desk

Hi, Is it possible to mark a comment as a solution? At the moment the workflow is like this: 1. If we can resolve the issue, we press on the next status "Solution" and get a "pop-up" window where ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi There,   We have some clients who are replying above the line to our support email and cc'ing staff emails. When this happens the email goes to the staff email accounts but does not add the...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have Service Desk Project. Under "Reports" -> "Workload" I see a sorted list of all unresolved tickets per user. (How) is it possible, to filter this list - e.g. like "only issueType=Bug" ?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all, I defined the Not Available value in the Object Scheme states, so I inserted the state attribute into the objects. I followed the instructions shown here:  https://documentation.riada...

• Question
• insight
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• +1 more tag...

I need to share a SLA Service Desk report on my Dashboard because I neet to be seen by non SD users. There is any way to do it?

• Question
• dashboard
• jira-service-desk
• report
• server
• share
• +1 more tag...

Hi, i created new project using the option Create with Shared configuration after that i clicked on the project menu option  and click on new project and seen side menu like a masked for m...

• Question
• jira-service-desk

I have Jira Software and JSD running on the same instance with SSO. Noticed that when a internal customer uses the Customer portal I get 2 accounts (one with the email address and other with the use...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello guys, I tried for more then 3 days to configure some 'request types' into a Service Desk project JIRA on premise but when I want to 'edit fields' I keep receiving the following error: Fie...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have multiple service desk projects within our cloud solution that belong to different departments.  Currently, we use a rule to change status of issues from waiting for customer to waitin...

• Question
• atlassian-support
• jira-cloud
• jira-service-desk

Url https://helpdesk.unitsys.ru/secure/admin/monitor_database.jspa

• Question
• jira-service-desk

How can I to integrate the Jira Service Desk client portal with my website?  

• Question
• jira-service-desk

...nternal employee gives public update: "We have restarted the AMXWEB01 server.  It is back up and running. " The email notification we want to provide is : "We have restarted.... " The customer w...

• Question
• jira-service-desk

Hello Jira community, Do you know if it is possible to import the internal comments into the CSV import ? Currently, I do not know how to differentiate internal comments from public comments i...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm attempting to use the 'Copy custom field values' Built-in Script to copy the value from a list-type custom field to a label-type custom field. My query returns 215 issues, as does the preview, bu...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have linked Confluence to JIRA and using KB to a Service Desk. But now we have requirement to give different URL for Confluence for a different client in a secondary Service Desk URL. How can I set...

• Question
• confluence
• jira-service-desk

I got one API to post comments in issue on JIRA service desk   POST /rest/api/2/issue/{issueIdOrKey}/comment  but it post a comment as a admin not as a reporter.  Can...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Sometimes we need to deliver some or all of the code we are working on, and we wondered if it was possible in JIRA to handle packages shipments with monitoring on these shipments?  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Does an agent see when a requester disable notification on an issue, so that agent can explicitely be sure that requester gets important information during issue handfling? its important for agents ...

• Question
• jira-service-desk

Somehow, a person on my team set it up so that every time a Customer Portal ticket is entered, a comment automatically populates on that ticket saying, "This needs your attention" and then tagging fo...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   we discovered an interesting behaviour of the Jira Service Desk Portal regarding articles and links. Our structure for our knowledgebase space consists of 2 pages, one called "Intern...

• Question
• confluence
• confluence-server
• jira-service-desk
• server

Does JIRA Service Desk Cloud work with company's Active directory for account authentication?

• Question
• jira-service-desk

Hi! Today we use JIRA for projects and ServiceDesk for IT Support. This is just internally in our business, so our "customers" are only internally. Certain business users have access to certain so...

• Question
• jira-service-desk
• jira-service-desk-server
• new-to-jsm
• server

i recently delete the company  name and sub folder from top of the bar on ofbiz. how can i create company  party and  under the company how to create sub party. 

• Question
• bitbucket
• confluence
• jira
• jira-service-desk

Hi, I know that connector from servicerocket is work well with "JIRA software and Salesforce" But not JIRA sevice desk. Anybody can suggest and tool from market place that can integrate JIRA s...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud