Community resources
Community resources
Community resources
Jira Service Management
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Hi, I want to get a dump of tickets created during month with fields like ticketid, title, created date, resolved date etc. How can I get it?
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We have a daily support person, is there a way we can assign issues based on who is the daily support technician without having to update the automation rule on a daily basis.
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Hi community, I have a question concerning a specific case. In our Service Desk i have a Custom Field for selecting our products. For Example Product A, B and C. Is it possible that for examp...
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I need to print/export a list of all my issues in a project.
- Question
- jira-service-desk
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Sometimes we have Service Requests come through our Service Desk that we'd like to "convert" to Service Request with Approvals. I've successfully been able to Move issue types, however, when I g...
- Question
- jira-service-desk
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Hi, We get errors when trying to connect our exchange 2016 server over either imap or imaps We do not want to setup plain text authentication due to security issues.
- Question
- jira-service-desk
- server
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give me better answer
- Question
- jira-service-desk
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Hi, I would to know if it's possible to change a field for every customer, this field appears in the customer issue screen. For example, I have customer1 and customer2 and I would that in custom...
- Question
- cloud
- customer
- issue
- jira-service-desk
- screen
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Hi Support, Good day to you. We are planning to migrate our existing JIRA to either windows 2012 R2 or CENTOS 7.4. Can you please provide us some recommendations on what to...
- Question
- jira-service-desk
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I want to create a filter that will include having the created date = to the resolved date: it has to be opened and closed on the same day.
- Question
- jira-service-desk
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Once again I am utterly frustrated at the incompetent User Management in Atlasssian products. I just lost half an hour trying to add a customer so they had read/write access to a single Confluence S...
- Question
- jira-service-desk
- confluence
- jira
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We are experiencing issues trying to create automation rules in Jira Service Desk. Currently, it seems only the superadmin is able to create automation rules - "regular" admins are not. I haven't bee...
- Question
- automation
- jira-service-desk
- permission
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This is frustrating and something I've been dealing with for months... My company has switched to Jira this past year and we got little to no training. The training that we paid a ridicul...
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Atlassian continues to ignore request to recover our Jira account. How do i get a live human? I've submitted tickets twice now, and nada. Our incompetent dev team failed to maintain payments of the ...
- Question
- jira-service-desk
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Jira service desk plugins are all disabled after upgrading to 3.12.1. All service desk functions have been disabled since. Jira software is at version 7.9.1 so should be compatible.
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Hello, dear. I need your help urgently. I have the Jira Service Desk in my production environment and at the moment it is unavailable. I can access the Jira interface normally, but every time I try...
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Has anyone experienced issues while adding customers to an organization? Whenever we send an invite from the cloud, the customers are not receiving the invitation link. PLEASE HELP becaus...
- Question
- jira-service-desk
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Hello, When a customer sends an email to our Jira Helpdesk address, the ticket is created and an initial notification is sent to the customer and relevant agents internally. However, once we m...
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Hi, We are using Jira Service Desk and JEMH and are trying to use emails as a primary source for our tickets. JEMH handles outgoing emails, JSD incoming. We want the CCs in the email to be r...
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I want to be able to create support tickets from support desk, where the SLA is based on which customer it is. How can I do that? Initially I have tried to create a custom field and intend to add tha...
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Hello Everyone, I am trying to use post function "Sends a customizable email to the selected recipients and with the given content" on the issue create event which is not working for any JQL filter....
- Question
- jira-service-desk
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Greetings, Our service desk customers can't see the Description field and Attachments in their own requests and requests shared with them. But they can see comments and issue status change logs. If ...
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We have customers currently logging tickets by unfortunately we are not recieving all the tickets we should be. Just wondering if anyone would be able to point me in the right direction to get this ...
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We are busy configuring our new JIRA Service Desk Cloud. I have created all my organizations as well as adding the customers within each organization. I do not have the option to add a name/surname...
- Question
- jira-service-desk
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I have had to migrate from cloud to on-premise. I install Service Desk and then restore from the cloud backup. In the process, I lost the Service Desk icons. I tried installing a side-by-side versi...
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