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Many of our tickets are created by email and there is an appropriate canned response for it. Does Jira allow for templates for responses to be created?
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April 8, 2019 edited
Hello Teresa,
Thank you for getting in touch with Atlassian Community! Currently, Jira does not have the functionality for canned responses, it's possible only using add-ons. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-631 Please, click on vote and watch in order to hear about updates on the development cycle.
Regards, Angélica
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