Automated Comment

Somehow, a person on my team set it up so that every time a Customer Portal ticket is entered, a comment automatically populates on that ticket saying, "This needs your attention" and then tagging four of us on the team. We then get the email notifying us that we've been tagged in a Jira comment.

This person doesn't know how they set it up and I can't figure out how to turn it off.

Anyone want to help?

1 answer

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Answer accepted

Hello,

Have a look at the Service Desk Automation Rules (project settings -automation).

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Comment

you have to love automation and users tagging folks w/in. :-)

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Comment

Like • Ioannis Kapelis likes this

Found it! Thank you very much. This was driving us all insane.

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Automated Comment

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