Community resources
Community resources
Community resources
Jira Service Management
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Somehow we have users that shouldn't be listed as customers in a certain project. They have accounts, and we don't want to remove the account. We just want to remove them from this specific project. ...
- Question
- cloud
- jira-service-desk
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I've been searching, and I give up, I yield to the community. Is there a way to get an input field for approvers under the approvals section when viewing an issue as an agent? This is ...
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In JIRA service Desk CLOUD,I can able to retrieve all the fields (Reporter, Assignee, Creater ...etc). But I want the Field of,Person name who closes/Resolved the particular field. Is it Poss...
- Question
- jira-cloud
- jira-service-desk
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Necesitamos saber como poder integrar JIRA service desk del cliente con nuestro JIRA software. El flujo consiste en que el usuario del cliente ingrese un ticket en su plataforma de Service des...
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Is there a simple way to determine if someone has registered an account vs someone who is unregistered(email requests only)
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Setting up Jira Service Desk Cloud for the first time. I understand I can't mess with the URLs and set up custom domains or anything, but there's a setting under an individual Project > Settings &...
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What is the best practice for handling email notifications from monitoring systems into the service desk? So this morning I came into a queue of around 50 tickets generated by the monitoring...
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Hi. Our requirement is that when participants are added to an issue they get all updates to that issue. I can't see how to set this up ? i.e. customise the notifications so that they get no...
- Question
- jira-service-desk
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One of our JIRA admins signed up for a JIRA Sevice Desk trial and was able to create a project and add me to the trial. However, after I was added we are no longer able to access the JIRA Service pag...
- Question
- jira-service-desk
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We have several works flows - these are assignments brought in for writing and editing content. We have sla's - three days to edit content and 5 days to writing content. There a...
- Question
- jira-service-desk
- sla
- time-tracking
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No download/eport button :( I'm not able to add plug ins due to company securrity measures. How do I get issues into another format?
- Question
- jira-service-desk
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I have created a Request Type with and Issue Type of 'Change'. I am wanting to add Fields. When adding Fields, the selection window tells me: Showing available fields from the linked iss...
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I added the customer but the username is a bunch of weird characters. The email and full name are okay. The customer is also not able to log in with email address. It says password ...
- Question
- jira-service-desk
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Is there a way to allow a customer to close or cancel an issue they create from the portal?
- Question
- jira-service-desk
- transition
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I'm trying to enter my customers and it is only allowing me to enter an email. I need to enter customer names and phone numbers, time zones at a minimum. How can I enter this info?
- Question
- jira-service-desk
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Hi, I'm on day three of my trial with the preloaded example data. I've set up a user as 'Service Desk Team Member' on my project. When logged in as this user into the Dashboard and trying...
- Question
- jira-service-desk
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I have added the sprint field to my ticket https://www.screencast.com/t/Ms4zL2qUaGl6 but need to know how to create the pick list of values. Thanks in advance for the help.
- Question
- jira-service-desk
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Hello, I have created a custom field called “ Stakeholders “ by using user picker - multi users type. Added it to a workflow- transition ( open to pending approval ) via “ field is required va...
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Dear community, I'm currently setting up our service desk and want to create a custom field with a dropdown list. While I'm able to do so, I would like to make the options of the list dependent on ...
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Hi guys, we are experiencing wierd situation when some tickets in a project doesn't display SLA although it is properly seted up. All the tickets in the project share the same workflow and the ...
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....IfCondition and i override the function : @Override public Either<IfConditionError, Boolean> matches(IfConditionParam ifConditionParam) {...} and i declare my if codition class in atlasian-p...
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Hi there, we are facing a new problem. Until now, there was the ability for the customer to share tickets with the hole organization while creating the ticket. Per Default it was shared. Now the fi...
- Question
- jira-service-desk
- organization
- share
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We have a small kiosk outside our help desk area running on a Raspberry Pi that presents our Jira service desk login page to users who walk in. One of the thing that we've had problems with is ...
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I have a custom field setup (select list) that I want to automatically populate based on who the reporter of an issue is. The custom field has a customized priority, and I want issues raised by ...
- Question
- jira-service-desk
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We have a central Jira project for development of our product. We also had separate Jira projects for each of our customers. We wish to retire the stand-alone customer facing Jira projects and...
- Question
- jira-service-desk
- portal
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