Jira Service Management

I would like to be able to create resolution groups on the support I set up so that I dont have to switch manually requests and incidents to each user [developer or system administrator] of th...

• Question
• jira-service-desk

Would this not be a good idea if JIRA had a google translate engine built into their ticketing system? When operating SD ticketing for different clients across different countries it would be benefic...

• Question
• customer
• customer-portal
• evaluator-resources
• improvement
• jira-service-desk
• +3 more tags...

Hi everyone, I'm keen to build a search filter that helps me isolate issues that haven't changed status in the past two weeks or longer (i.e. an issue has been in a column for two weeks or more.) I...

• Question
• jira-service-desk
• jira-service-desk-server
• server

...n agent either makes a public comment on an issue or the agent sends a manual email to the customer using Jeti then all these things happen: The customer is sent exactly one notification The issue t...

• Question
• addon-com.metainf.jira.plugin.emailissue
• jira-service-desk
• jira-service-desk-server
• server

Dear all, Customer Portal default show "activity" that make view include many unimportant "Automatic response".   I want hidding those "Automatic response" or only show "comments" history f...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, currently, we have  3 developers, 3 Jira-administrator and  3 service-desk-team and all they are different one. In short, we have 9 members and we have 3 lic...

• Question
• jira-service-desk

Hello,   we want to show linked issues to the one of our user, not to all. could you please suggest me on this.

• Question
• jira-service-desk

Hi All, I am hoping someone can help me work something out. I currently support 7 organisations on my service desk each separated into their own Organisation. The issue I am having is that there is ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is it possible to configure a Service Desk Project in cloud to enable customers to create requests on behalf of others? Thanks for any ideas!

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, we recently have had feedback that our current configuration of Jira Service Desk for new Users to the Portal (Don't have an account), is confusing as the default landing page is the user "login ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am setting up Service Desk for my association and I am preparing to set up the SLA's and Goals.  I would like to know what are some successes others have had with setting up SLA's and Goals, a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a way to pull data from the customer portal and drive picklist based on request type? Either through plug-ins or built-in?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi guys,   My questions might be vague, but i need to display information about a project (like a status) outside jira for my clients. The main requirement is that they will not have access t...

• Question
• cloud
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

If you and your customer use Outlook to send emails to open tickets in Jira, perhaps you can face an issue where the ticket is opened, but the attachments turn into a file called Winmail.dat. This ...

• Article
• jira
• jira-service-desk

We have created a Project in Jira which we originally called "Document Flows" we now want to change this to "Service Desk".   I have changed the project name everywhere I can find in the backe...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi I have a Jira in multi language but some fields are in other language than user use. For example is my user profile language is English I have some fields in Spanish. Can I fix this? Thanks

• Question
• jira-service-desk
• jira-software

Hi, i've big problems with my SLA. Enclosed you find a screenshot of my defined SLA: And i can see the violated SLA :   But in the SLA report there aren't any entries:   &...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, we are currently using Jira 7.3.0 including Service Desk as add-on 3.3.0 on our own Ubuntu 14.04 server. After installing new Ubuntu 18.04 server with stand-alone instance of Service Desk 3....

• Question
• jira-service-desk
• migration
• upgrade

Hi, I tried to do automation for an SLA, but it doesn't trigger even though 28 issues have already exceeded the SLA time. If the SLA was violated during all processes, a mail should be sent. The ac...

• Question
• jira-service-desk
• jira-service-desk-server
• server

您指定的数据库, 不为空, 请指定空数据库。如果您要升级现有的安装, 请按照< a target="_blank" href="https://docs.atlassian.com/jira/jadm-docs-0712/Connecting+Jira+applications+to+a+Database#ConnectingJiraapplicationstoadatabase-Upgr...

• Question
• china
• jira-service-desk

How can I enter the details in the description field rather than in a comment?

• Question
• jira-service-desk

Does anyone have any workaround or suggestions to help reduce the pain of Service Desk reset password not showing error if password complexity is not met   This issue is a real barrier to prov...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi I created a new status in my workflow, and needed to create a transition back to the workflow. However its not letting me edit; with a notification saying I cannot perform the operation on a...

• Question
• jira-service-desk

Hi, 1. I'm creating one project TEST1 2. I create two client accounts USER1 / USER2 3. I create one jira desk account USERDESK 4. USER1 create task at project TEST1 5. USER2 can't see this tasks...

• Question
• jira-service-desk

Dear Team, I would like to know JIRA service desk training institute in Bangalore-India

• Question
• jira-service-desk