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Truncate comment length in email notifications?

Jason Lightfoot (8144) November 21, 2018

I realize that out of the box, you can not do this, but Is there a plugin available that enables you to truncate the size of the comments in email notifications?

 

Example:  

Internal employee gives public update: "We have restarted the AMXWEB01 server.  It is back up and running. "

The email notification we want to provide is : "We have restarted.... "

The customer would get a preview only for the update and would have to log into the system to see the full public comment.

1 answer

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Jack Brickey
Community Champion
November 21, 2018

if on Server you might read this. maybe you can change the value for #chars 

Jason Lightfoot (8144) November 21, 2018

Thanks for the reply.  That looks like it is for the min/max value for the comment field internally.  I'm looking for the ability to only deliver part of the message contents via an email notification.  This would require the customer to log in and open the actual ticket to read the entirety of the message.

Jack Brickey
Community Champion
November 21, 2018

i expect that would have to be done outside of Jira. maybe there is some addon so check Marketplace.

Like Jason Lightfoot (8144) likes this
Jason Lightfoot (8144) November 22, 2018

Yeah... I am figuring as much after poking around.  I was hoping to find someone with some experience that knew about a plugin.   I've looked around the marketplace to no avail.

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